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Share with us your Best PTC Support Experience!


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Tell us about the exciting products and projects you are working on and how PTC Global Support helps you to be successful! Below are helpful categories and questions that can help guide your story:

Support is
Proactive

Support is Personalized

Support is
Integrated

Support is Social


When you have feature or functionality questions or need additional usage skills, are you satisfied with the “How to Help” we provide?

- Live Demo & Tech Tips Sessions
- Our knowledgeable Tech Support Engineers

Upgrade and Migration Guidance
- Update Advisor
- Software Downloads
- Business Asset Summary Tool


Are you taking advantage of the Issue Avoidance alerts and resources?

Multiple eAlerts that help you stay ahead of the game

- PTC Support Advisor

- Tech Support Subscriptions


How is the eSupport Portal helping maximize your productivity at work?

- Case logging and tracking tools
- License Management
- Knowledgebase articles


Have you noticed theLiving” Knowledgebase Articles?

- Enhancements to the search tool in the Knowledgebase with the adoption of the KCS methodology and customer rating system


Did you notice that we now know better who you are?

- With the adoption of SalseForce.com, we have a better look into who our customers are, their technical support history with us, and how we can help them faster


Within your software, do you find the Learning Connector useful for quick Support?

- Offers contextually relevant articles within your software


How has your experience been using Support Help within your software?

- Log Cases and Search the Knowledgebase within your software

 


Are you involved in the Support areas of the PTC Community?

- New Product Ideas tool to suggest improvements to existing products
- PTC Creo View Blog by Madhavi Ramesh, PTC Creo View MCAD Product Director

- Windchill Performance Blog by Stephen Vaillancourt, PTC’s Expert Support Engineer
- Pro/E, Creo & Windchill Workgroup Manager to Windchill Blog by Craig Pater, PTC’s Expert Support Engineer


Do you follow us on Social Media?

- Twitter for timely bite-sized alerts! Follow us @PTC_Support



Fill out the below information with a description of your PTC Support experience and we will contact you with next steps:

First Name:*


Last Name:*


Company:*


Email Address:*


Briefly describe your best Support experience with PTC:*

 

Job Title:*


Country:*


Customer Number