Share with us your Best PTC Support Experience!
Tell us about the
exciting products and projects you are working on and how PTC Global Support
helps you to be successful! Below are helpful categories and questions that can help guide your story:
Support is Personalized
Support is Social
When you have feature or functionality questions or need additional usage
skills, are you satisfied with the “How to Help” we provide?
- Tech Tip Sessions
- Upgrade and Migration Guidance
Are you taking advantage of the Issue Avoidance alerts and
Multiple eAlerts that help you stay ahead of
- The Support Advisor
- Tech Support alerts
- Tech Support bulletins
How is the eSupport Portal helping maximize your productivity at work?
- Case logging and tracking tools
Have you noticed the “Living” Knowledgebase Articles?
- Enhancements to the search tool in the Knowledgebase with the
adoption of the KCS methodology and customer rating system
Did you notice that we now know better who you are?
- With the adoption of
SalseForce.com, we have a better look into who our customers are, their
technical support history with us, and how we can help them faster
Do you find the Learning Connector useful for quick Support answers within
- Offers contextually
relevant articles within your software
Do you access Support
Help within your software?
- Log Cases and Search
the Knowledgebase within your software
Are you involved in the Support areas of the PTC Community?
- New Product Ideas tool to suggest
improvements to existing products
- Windchill Performance Blog by Stephen
Vaillancourt, PTC’s Expert Support Engineer
you follow us on Social Media?
- Twitter for timely bit-sized alerts! Follow
Fill out the below information with a description of your PTC Support experience and we will contact you with next steps:
Briefly describe your best Support experience with PTC:*