Maximize the Value of Your Software Investment. Learn from PTC Customers Just Like You!

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 September 2014  
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Welcome to your PTC Support Advisor!
Learn from PTC Customers Just Like You!

Christopher Lewis_eSupport videoPTC customers rely on the support services they receive and they tell us this every day.

Click here to hear from Christopher Lewis, CAD Admin at General Electric, share with us his success using PTC’s award-winning eSupport Portal by significantly cutting down internal response time from 2-3 hours down to 1 hour, when supporting GE users in making better products!

Renew Your Support Today to leverage all the support services that you rely on every day to accelerate and sustain your business advantage.


Don’t Have a PTC eSupport Account?
Click here
to create one and start using the eSupport Portal today!

  Maja Milutinovic
  Editor, PTC Support Advisor

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Resolutions, Tips & Techniques from Technical Support Engineers

PTC Creo

Have you heard about the PTC Creo 3.0 release?  See the following articles for if you are considering upgrading to PTC Creo 3.0:

  • CS170413 - Checklist for Updating to PTC Creo Parametric 3.0
  • CS130154 - What's new in Creo Parametric 3.0
  • CS170689 - How to install Creo Parametric 3.0, Creo Simulate 3.0, Creo Direct 3.0, Creo Layout 3.0

Workgroup Manager

Is Google Chrome your standalone web browser for Windchill?  See the following for detail regarding fail and functionality issues that have been resolved with the recent release of Chrome v36:

  • CS173011- Workspace related actions fail to complete or load when using Google Chrome browser
  • CS172436- Version 35.0.1916.114 m of Google Chrome breaks tabs in Windchill

Is Internet Explorer your embedded browser in Pro/ENGINEER Wildfire, Creo Elements/Pro, Creo Parametric or Windchill Workgroup Manager? See the below for recent Microsoft Security Updates & possible workarounds for error messages:

  • CS177343 - Installing Microsoft Security update KB2962872 causing exit of Internet Explorer, Creo Elements/Pro, Creo Parametric and Windchill Workgroup Manager with Windchill PDMLink

PTC Windchill

  • CS19998: How to set access control at the folder level in Windchill
  • CS172125: How to add product name to Change Request number by OIR in Windchill PDMLink 10
  • CS38604: How to select a different Team Template from a dropdown menu while creating a new object in Windchill PDMLink

PTC Mathcad

Are you looking for resources and worksheet collections on Finite Element Beginnings, Differential Equations etc. for Mathcad Prime 3.0? Refer to the following articles

  • CS149769 - Are Engineering libraries (collection of pre-built Mathcad worksheets) available for PTC Mathcad Prime 3.0?
  • CS173039 - PTC Mathcad Worksheet Library: Finite Element Beginnings
  • CS172792 - PTC Mathcad Worksheet Library: Differential Equations

PTC Integrity

Introducing PTC Integrity Knowledge Hub articles! Hubs are a collection of related articles for a particular topic or theme and are helpful for diagnosing, troubleshooting problems, and self-learning. Do you know that the problem is SSL-related but are unsure how to start resolving the root cause? Try skimming through the SSL hub to find the article best suited to your problem.

  • CS134037 - PTC Integrity Knowledge Hub Articles

PTC Arbortext

  • How to resolve the error "Terminal Server Remote Client Not Allowed"? See CS23456
  • You have Arbortext Editor Integrated with Windchill and need to track down an issue that’s happening? See CS39146

MNT_MMSept_Alert_blankEffective September 30, 2014, PTC will no longer provide media or downloads of PTC Arbortext 5.3 and 5.4.  What does this mean for you?

  • If you are a customer that currently uses Arbortext versions 5.3 or 5.4, PTC recommends downloading and archiving a copy of the installation prior to this date.  
  • Please contact your PTC sales representative or PTC partner with any questions.

Arbortext 6.0 to be sunsetted

The final maintenance release of Arbortext 6.0 will be in October 2014.  Please see product calendar to plan your updates.

PTC Creo Elements/Direct

If you want to find out why the facet accuracy of the part will change if only the accuracy of one face will be changed then refer to the article below:

  • CS179074 Why does the facet accuracy of the part change in Creo Elements/Direct Modeling


Now Available!
Maintenance Releases


-   Major Release! PTC Creo 3.0 & M010 - Release Details

-   Major Release! PTC Creo Elements/Direct 19.0 - Release Details

-   Creo Parametric, Direct, Simulate & Layout 2.0 M120

-   Creo Elements/Pro 5.0 M240

-   Creo View & View Adapters 3.0 M020

-   Creo Illustrate 3.0 M020

-  CADS 5 & Optegra 16.0 M140

-  CADS 5 & Optegra 16.1 M040


-     Windchill PDMLink, Project Link, PDM Essentials,  Pro/INTRALINK  & PLM Connector 10.2 M020

-     Windchill Quality Solutions 10.1 M250 - Release Details

-     Windchill Quality Solutions 10.2 M030-CPS01 - Release Details

-     Bulk Migrator 4.0 M010


-     Field Service 10.7

-     Service Logistics 10.7

-     Service Parts Management 10.7

-     Service Parts Pricing 10.7

-     Click Parts 7.7

-     Service Suite (iWarranty, iSupport, iService) 3.8.3 M010


-   Arbortext Editor & Digital Media Publisher 6.1 M030

-   Arbortext Editor & Digital Media Publisher 6.0 M130

-  Arbortext Advanced Print Publisher 11.0 M060

-   Arbortext Content Manager 10.2 M020

-   IsoDraw & IsoView 7.3 M030

-   Aerospace & Defense (S1000D/S2000M) 4.4 M090


-   PTC Integrity 10.5

-   PTC Implementer 11.0

Click here to Download
the Latest Release Today!

New_imageWhat to Expect with the upcoming PTC Creo 3.0 Maintenance Releases


On September 29th, with the first Maintenance Release (M010) of PTC Creo 3.0 will come a new feature – the Mold Analysis Extension! This new feature will provides functionality to simulate mold filling for injection molded plastic parts. It will provides on-screen animations of the mold filling, plots describing the “moldability” of the design, and the locations of potential problem areas such as weld lines and air traps.

>> Download PTC Creo 3.0 M010 Today!

Key benefits include:

  • Comprehensive database of common plastic materials
  • Conduct various analysis including: moldability, melt front time, air trap, weld line, sink mark, and pressure
  • True 3D Solid solver which provides more accurate results than 2D technology
  • Animation capabilities for the plastic injection fill process
  • Improve design quality, reduce manufacturing cycle times and rework of molds

The PTC Creo Mold Analysis Extension is only available in PTC Creo 3.0 and offers another great reason to update!

Now Available!
PTC Creo Parametric 2.0 M120

Below are enhancements you will receive when you update to the PTC Creo 2.0 M120 Maintenance Release:

·      Now Supported on the Windows 8.1 Update

·      Dell and HP GPU pass-through configurations now certified with PTC Creo 2.0. Visit PTC Creo 2.0 platform support page for details.

·      IBM VGPU (GPU sharing) configurations are now certified with PTC Creo 3.0. Visit PTC Creo 3.0 platform support page for details.

·      Deliver a new Creo Simulate license to be included in the new Creo Essentials III Package (to be called the PTC Creo Elite Edition)

·      Angular Dimensions fix

·      Transition from SKF customization to OOB units support

·      Reported SPR/Bug Fixes

  >> Click here to Download Today!

If you'd like to plan for future PTC Creo updates, please visit the PTC Creo Future Support page for a summary of the platform support matrix.

New_imageResources to Optimize Your Use of Mathcad 3.0!

PTC has added two additional Mathcad worksheet to its growing collection - now available exclusively to active Global Support customers! The newest additions include:

Other available worksheets include:

·         Differential Equations

·         Finite Element Beginnings

These pre-built worksheets are designed to save you time by preparing the formats and calculations in advance allowing the user to focus on the problem at hand.


TechTips CalendarUpcoming
PTC Creo Tech Tips & Demos

Exclusively for Support customers, join PTC Creo product experts in these LIVE Tech Tips webcasts!

Recorded Tech Tips videos are also available for all PTC products.

Press release icon"PTC Global Support Drives Business Value for Customers"

Named a “Top Ten Best Support Website” for 2014 by Association of Support Professionals for Second Consecutive Year, learn how PTC Global Support continues to drive business success for customers!  Learn More >>

ASP Award_image

Learning Exchange imageLearning Exchange Tutorials for All Products!


Learn about all the enhancements made in PTC Creo 3.0 through the Learning Exchange tutorials!, along with enhancements to all other PTC products! Click here to explore!

Sample PTC Creo tutorials include:

·        Notifications Are Collected and Easily Accessible

·        Hyperlinks to Combination States

·        Security Marking Designation for Annotation

·        Reviewing Geometric Tolerance

·        And more!

PTC Creo Live Events You Can’t Miss!


VCreo eventsisit the PTC Creo Events page to find an event near you! You can now find an event or Webinar based on your region and topic of interest.

Support Advisor_April 2014_Creo BlogPTC Creo Blog

Stay up to the date with the PTC Creo Blog!

PTC Windchill Tech Support Blog

April Support Advisor_Technical Engineer_Stephen Vaillancourt

Check out the Windchill Performance Blog by Stephen Vaillancourt, Expert PTC Support Engineer. Most recent Blog posts include:

Support Advisor_November 2013_Craig PaterAll Things Workgroup Manager to Windchill Blog.


Check out the “All Things WGM Blogby Craig Pater, PTC’s expert Support Engineer,  who focuses on diagnosis & discussion of Pro/E, Creo or Windchill Workgroup Manager to Windchill issues (setup, functionality, performance, etc.). Read the latest posts: