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 November - December 2014 
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Welcome to Your PTC Support Advisor!
Up close with PTC Global Support - Learn who we are & how we help you

We are ptc support_imageThe PTC Global Support team stretches across all areas of PTC and works as a comprehensive system to deliver real value. Take a look at what our team does every day to help you be successful. Watch Video >>

The PTC Support Advisor email newsletter is one vehicle that we use to communicate with you and deliver timely, actionable Support information and updates about the PTC products that you use and administer.

Survey iconAs a reader, we value your opinion about the content and usefulness of this communication. Last month we sent out a reader's feedback survey.  If you missed it, please click here for a chance to provide your feedback (survey is in English only).

  Maja Milutinovic
  Editor, The Support Advisor

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Resolutions, Tips & Techniques from Technical Support Experts

PTC Creo & PTC Windchill - Workgroup Manager

The Mozilla based embedded browser option has been replaced with a Chrome based browser in Creo Parametric 3.0 M010.  Learn how to boost performance in new embedded Chromium browser:

·      CS187581: Information on new Chromium embedded browser available from Creo 3.0 M010

·      Workgroup Manager for Creo Compatibility Matrix


Avoid inconsistent performance of Windchill Workgroup Manager client or 3rd Party Application across client machines:

·      CS186682: Diagnosing poor client performance relating to disk I/O issues with Iometer

PTC Creo View - Visualization

Learn about minimum system requirements, recommended hardware specifications, visualization resolutions for CAD structures, and what to include when creating a support case:

·      CS188945: What are the Creo View client system and graphics hardware requirements?


Plan new implementations or upgrades with the help of the below article that outlines supported application combinations and how to find & use software matrices:

·      CS74838: Where can one locate the Creo View Client, Toolkit API and Creo View Adapters Software Matrices?

PTC Creo Elements/Direct

Learn more about how to use the blend functionality in Creo Elements/Direct Modeling:

·      CS188792: Additional information about the capabilities and restrictions of the blend functionality in Creo Elements/Direct Modeling

Tips for Using Blend with PTC Creo Elements/Direct Modeling

PTC Windchill

·      CS46724 : Creating a document fails with an error "There is no Cache designated vault or active folder for Cache designated vault on Local Master Site" in Windchill PDMLink

·      CS186653 : How does Mount Validation work in Windchill

·      CS187210 : Is Windchill vulnerable to the SSLv3 / POODLE security vulnerability?

PTC Integrity

Integrity 10.6 is now released! Integrity 10.6 introduces many new features such as support for Windows 8.1, configurable item headers, document locking, preservation of line terminators in members, and much more. For full details, see the 10.6 Release Notes.

PTC Arbortext

·      CS147837: Troubleshooting Arbortext publishing Engine (APE) composition issues?

PTC Mathcad

MNT_MMSept_Alert_blank·      PTC Mathcad Operating Systems and versions 11-13 Support Announcement


Newly Available!
Maintenance Releases

·   Creo Parametric, Direct, Simulate, & Layout 3.0 (M010)

·   Creo Elements/Direct 19.0 (M010)

·   Creo Parametric, Direct, Simulate, & Layout 2.0 (M130)

·   Creo Expert Moldbase (EMX) 9.0

·   Creo Elements/Pro 5.0 (M250)

·   CADDS 5 & Optegra 16.1 (M050)


·   Windchill 10.1 (M050) includes PDMLink, ProjectLink, PDM Essentials, Pro/INTRALINK, & PLM Connector 10.1, Service Information Manager & Service Parts

·   Windchill Quality Solutions 10.2 (M040 & CPS01)

·   Windchill Product Analytics 10.2 (M010) – includes Materials, Substances & Compliance, Cost, and Lifecycle Analytics


·   Servigistics Field Service 10.7 (MR1)

·   Servigistics Service Parts Pricing 10.7 (MR1)

·   Servigistics Service Suite 3.8  (M030) - includes iWarranty, iSupport, iService


·   Arbortext Advanced Print Publisher 11.0 (M070)

·   Arbortext Content Manager 10.1 (M050)

·   Arbortext IsoDraw & IsoView 7.3 (M030 & M031)

·   Arbortext for Aerospace & Defense (S1000D/S2000M) 4.4 (M100)

·   Arbortext Digital Media Publisher 6.0 (M140)


·   PTC Integrity 10.6

·   PTC Implementer 11.0

Click here to Download
the Latest Release Today!

New_imageStart Using the New Mold Analysis Extension Feature - Now Available in PTC Creo 3.0 M010!

With the first Maintenance Release (M010) of PTC Creo 3.0 comes a new feature – the Mold Analysis Extension! Click here to learn more about this new feature.


The PTC Creo Mold Analysis Extension is only available in PTC Creo 3.0 and offers another great reason to update!


Arrow with spaceReady to upgrade now?

Download PTC Creo 3.0 M010 Today!

New_imageNow Available!
PTC Creo 2.0 M130

Click here to view all the fixes & enhancements made available in the PTC Creo 2.0 M130 release.

Arrow with spaceActive Support customers can download & start using today!


If you'd like to plan for future PTC Creo updates, please visit the PTC Creo Future Support page for a summary of the platform support matrix.

New_imageNew Mathcad Worksheet Added for Support Customers!

PTC has added Mathcad worksheets to the knowledgebase, made available exclusively to active PTC Support customers! The newest addition includes:

·         Database connectivity kit

Other worksheets include:

·         Practical Statistics

·         Mechanical Engineering Solved Problems

·         Differential Equations

·         Finite Element Beginnings

These pre-built worksheets are designed to save you time by preparing the formats and calculations in advance allowing the user to focus on the problem at hand.


MNT_Nov2012_PTCLiveGlobalPTC Live Global 2015 - Call for Presentations!

PTC Live Global 2015 will be held in Nashville, TN from June 7-10. We are currently seeking candidates to present on topics related to Support Services.

Why present? All PTC Live Global presenters will receive a complimentary full-conference registration pass and more!

Arrow with spaceLearn more and submit your abstract by January 16, 2015!

Learn How to Leverage the eSupport Portal to Get More Value!

ASP Award Logo 2014Named a “2014 Top Ten Best Support Website” by Association of Support Professionals for the second consecutive year, the eSupport Portal is quickly being adopted by users and administrators around the world!

Learn how the eSupport Portal continues to drive success for customers and how you can leverage it to get more value! Learn More

3 Ways to Advance Your Knowledge with PTC Creo!


Creo eventsWhether you are a new or advanced PTC Creo user, we can help you understand product benefits and how to best use specific features quickly:

1.  Learn “Best Practices” using specific features

·   TechTip Webcasts with LIVE interaction or replaysExclusive to Support customers!

2.  Get to know PTC Creo through broad product overviews

·  Find a hands-on event or webcast near you!

3.  Learn quick “How To’s” and see a new feature

·   Short feature videos in the LearningExchange

community_SlideShare37X32Your Ideas Can Make a Difference! Submit Your Idea in the PTC Community

Here is a chance to directly influence product development! PTC Product Managers are dedicated to reviewing and responding to each idea submitted so you know if it is in process of being implemented or considered for future implementation.

Share your ideas on both product & support today and help shape PTC products to meet your needs!

PTC Tech Tips & Demos - Exclusively for Support Customers!

TechTips CalendarRegister for LIVE Support entitled TechTip webcasts or recorded feature Demo's with product experts!

Arrow with spaceView full schedule here