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 May 2014 Issue
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Welcome to Your PTC Support Advisor!

Support Advisor_May 2014_Tesco VIdeoGet ready for PTC Creo 3.0 – scheduled to release in late June!  Get a first look into the new capabilities and functionality at PTC Live Global in Boston – June 15-18! Click here to hear why Tesco Corporation has been anticipating their move to Creo 3.0 since last year! 

With major releases like PTC Creo 3.0, PTC Creo Elements/Direct 19.0 (formerly CoCreate), PTC Implementer 11.0 and PTC Integrity 10.6 – as well as 20+ Maintenance Releases across all products – scheduled to release over the next few months, make sure you renew your Support on-time in order to have access to the latest release of your software and tools that increase your productivity! Request a renewal below:


By renewing Support you're protected! Have the confidence that you're protected from serious security threats like the recent Heartbleed attack. PTC's Maintenance Releases and Critical Patch Sets (CPS's) include regular security updates to reduce your risk!

We also welcome your feedback in further developing the PTC Support Advisor in a way that meets all of your support needs!

  Maja Milutinovic
  Editor, PTC Support Advisor

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Resolutions, Tips & Techniques

PTC Creo Parametric

Do you ever import CAD data from other software into Creo?  Use the below articles to help you improve the Multi-CAD experience with Creo:

1.     Version support information for the interface for CATIA, UG NX, SolidWorks and Autodesk Inventor in Creo Parametric: 28543

2.     How to use a template part and assembly while importing different file formats like IGES/STEP in Creo Parametric: 30943

3.     Experiencing issues when importing STEP files from Open CASCADE?  See article 23775

4.     Interested in creating a solid model from a closed STL file?  See article 69498

5.     Detailed data exchange version support for Creo Parametric and Pro/ENGINEER: 134024


PTC Windchill Techniques

·      How to decommission a replica site in Windchill 9.1 or 10.x? See CS53215

·      How to change encrypted passwords in properties files in Windchill? See CS117247

·      Is Windchill affected by the Heartbleed vulnerability in OpenSSL? See CS167588

·      Are any PTC products affected by the OpenSSL Heartbleed vulnerability? See CS167755

PTC Integrity

1.    With the recent Heartbleed vulnerability identified in OpenSSL, is Integrity vulnerable? This article explains that no version of Integrity is affected by this problem.

2.    As of the Integrity 10.5 release, a new major document model functionality called Versioning has been introduced. Click here to find out what it is, what changes it introduces, and why you should fully test your business processes when planning the upgrade to Integrity 10.5. A list of important articles documenting changes affecting the document model can be found here in our KCS Knowledgebase

PTC Arbortext

·     How to resolve the error "Terminal Server Remote Client Not Allowed"? Take a look at article CS23456

·     You have Arbortext Editor Integrated with Windchill and need to track down an issue that’s happening?  Take a look at article CS39146


Effective September 30, 2014, PTC will no longer provide media or downloads of PTC Arbortext 5.3 and 5.4.  What does this mean for you?

·     If you are a customer that currently uses Arbortext versions 5.3 or 5.4, PTC recommends downloading and archiving a copy of the installation prior to this date.  

·     Please contact your PTC sales representative or PTC partner with any questions.


Arbortext 6.0 to be sunsetted

The final maintenance release of Arbortext 6.0 will be in October 2014.  Please see product calendar to plan your updates.


Now Available!
Maintenance Releases

-   Creo Parametric, Direct, Simulate & Layout 2.0 M110 –  Release Details

-   Creo Elements/Pro 5.0 M230

-   Creo View & View Adapters 3.0 M020

-   Creo Illustrate 3.0 M020 – 


-     Windchill PDMLink, Project Link, & Pro/INTRALINK 10.2 M02

-     Windchill Quality Solutions 10.1 M230

-     Windchill Quality Solutions 10.2 M020-CPS02


-     Servigistics Warranty & Contract Management 3.8.3

-     Servigistics Service Knowledge Management 5.4


-   Arbortext Editor & Digital Media Publisher 6.1 M020

-   Arbortext Editor & Digital Media Publisher 6.0 M120

-   Advanced Print Publisher 11.0 M060

-   Aerospace & Defense S1000D 4.4 M090

-   Content Manager 10.2 M020

-   IsoDraw & IsoView 7.3 M030


-   PTC Integrity 10.5

-   PTC Implementer 11.0

Click here to Download
the Latest Release Today!

PTC System Monitor 3.0 can be used to monitor Windchill 10.0, 10.1, and 10.2!  The PTC System Monitor 3.0 release includes improvements in the following areas:

  • Reduced post-installation configuration steps
  • Better monitoring of Windchill infrastructure
  • Improved business transaction coverage
  • System profile improvements

These improvements are further described in PTC System Monitor What's New - Windchill, FlexPLM, Service Center.

PTC Servigistics Knowledge Management 5.3 M020 is now available for download! The SKM 5.3 M020 release brings additional fixes to the previous 5.3 releases that improve usability as well as address a critical issue with the reporting database.  In fact, any installations of SKM 5.3 F000 or M010 should be updated to 5.3 M020.  Download today!

PTC Technical Information for Aerospace and Defense is an end-to-end solution for the creation, management, and delivery of technical information that is contextual, configuration and equipment specific, and continually updated to ensure accuracy. Ensure compliance with various A&D Industry specifications governing the production, management, and delivery of technical information such as ASD S1000D and ATA iSpec2200.


PTCLiveGlobal_logoCome by the PTC Global Support Booth at PTC Live Global!
Support Advisor_May 2014_PTC Live GlobalFrom June 15-17 in Boston, MA, you can visit the PTC Global Support booth in the Solutions Expo! We will be demoing the latest release of the eSupport portal on large LED screens, and we will be giving away free T-Shirts and an iPad Mini - don't miss out!
Learn more about PTC Live Global, and register today if you have not already!


PTC Live Service ExchangePTC Live Service Exchange 2014
June 16-17, Boston, MA

Join other service leaders & colleagues in a compelling learning environment addressing top service opportunities and challenges. Interactive sessions to help you in your daily job as well as actionable ways to increase your organization’s service revenue, profitability and customer value. Learn more, and register today!

TechTips CalendarUpcoming
PTC Creo Tech Tips & Demos

Exclusively for Support customers, join PTC Creo product experts in these LIVE Tech Tips webcasts!

Recorded Tech Tips videos are also available for all PTC products.

Support Advisor_April 2014_Creo BlogPTC Creo Blog

Stay up to the date with the PTC Creo Blog!

·      Simulation Needs Parametric and Direct Modeling

Customer driven support solutions!

Support Advisor_March 2014_Faces of PTC SupportClick here to meet some of the faces behind PTC Support – the people dedicated to transforming the PTC Global Support for you!

MNT_MMSept_Alert_blankMake Sure your PO’s Reflect PTC’s new legal name – “PTC Inc.” In order to avoid delays in renewing Support agreements, please ensure your company PO’s reflect the new name of PTC Inc. (instead of “Parametric Technology Corp”).  Please have your purchasing systems updated in order to avoid interruptions in Support!