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 March/April 2014 Issue
Support Advisor_March 2014_header_en

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Welcome to Your PTC Support Advisor!
Meet the Faces of PTC Support - the People Dedicated to You!

Support Advisor_March 2014_Faces of PTC SupportMeet some of the faces behind PTC’s Software Support, eSupport, and Assisted Support - the people that are dedicated to transforming the PTC Global Support organization for you.

Our goal is to provide value to our customers through continued evolution of support services at PTC through support that is more personalized, proactive, social and integrated.

Watch the Faces of PTC Support video to hear from some of PTC’s support engineers from around the world that are ready to help you maximize productivity, optimize system performance, control costs, and reduce risk!

Support Advisor_March 2014_AwardA special thank you to everyone that has shared their Support Success Stories with us in the previous issue. The winner of our raffle was: Patrick Williams from Steelcase Inc. - Congratulations Patrick!

We also continue to take your feedback regarding the PTC Support Advisor content and layout in order to further improve the readers experience!

  Maja Milutinovic
  Editor, The Support Advisor

Support Advisor_March 2014_eSupport Ad

Support Advisor_March 2014_PTC Live Global Ad

Support Advisor_March 2014_Renew Ad

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Forward to a Colleague
and share the knowledge!


Support Advisor_March 2014_Most Popular icon
Resolutions & Techniques

PTC Creo Parametric

PTC Creo Illustrate

Pro/ENGINEER & Creo Elements/Pro

PTC Windchill

PTC Mathcad

PTC MKS Toolkit

PTC Integrity/Implementer


Now Available!

Maintenance Releases

-    PTC Creo Parametric, Direct, Simulate & Layout 2.0 M100 Release Details

-     PTC Windchill Project Link, Pro/INTRALINK, PLM Connector  10.0 M050 - Release Details

-     PTC System Monitor 3.0 for Windchill, FlexPLM, & Service Center - Release Details

-     PTC System Monitor 3.0 for Integrity - Release Details

-     PTC Windchill Quality Solutions 10.1 M210 - Release Details

-     PTC Windchill Quality Solutions 10.2 M010-CPS03 - Release Details

-     PTC Windchill Bulk Migrator 4.0

-   CADDS 5 & Optegra 16.1 M030

-   PTC Integrity 10.5 Release Details

View the PTC Product Calendar
for updates!

blue_arrowDownload the Latest Release

New_imagePTC Creo 2.0 M100 - Now Available! In the M100 Maintenance Release, you gain access to the following new functionality:

  • Windows 8.1 Certification
  • Support IE11 on Windows 7.0

blue_arrow Click here to download today!

New_imagePTC Windchill 10.2 M010 - Now Available! A total of 23 enhancements have been made in the M010 Maintenance Release. Some enhancements include:

  • Process Plan Management Enhancements
  • Context Team Member Loading Performance Enhancements
  • Third-Party Platform Support Updates
  • Advanced ECAD Check In Action
  • BOM Generation Enhancements
  • Search Page Layout Enhancements
  • New Objects, Actions, and Abilities in Windows Explorer for Windchill Desktop Integration
...and more!!

Click here for the full list

blue_arrow Download M010 today!

TechTips CalendarUpcoming
PTC Creo Tech Tips & Demos

Exclusively for Support customers, join PTC Creo product experts in these LIVE Tech Tips webcasts!

Recorded Tech Tips videos 
are also available for all PTC products.


MNT_MMSept_Alert_blankMake Sure your PO’s Reflect PTC’s new legal name – “PTC Inc.” In order to avoid delays in renewing Support agreements, please ensure your company PO’s reflect the new name of PTC Inc. (instead of “Parametric Technology Corp”).  Please have your purchasing systems updated in order to avoid interruptions in Support!

Support Advisor_November 2013_eSupport PortalVersion 2.4 of the eSupport Portal is Here!

The February and March releases of the eSupport Portal contain the following key features:

  • Redesigned Case Logger and Viewer
  • Mobile device (“BYOD”) support – Beta Version for Evaluation
  • New eSupport Portal login page
  • Redesigned web account pages
  • Mobile version of eSupport Portal in production
  • Case Logger/Viewer fixes and known issues

Click here to read the full release notes!

Don’t have a Support Web Account?

Click here to create one!

PTC Live Global 2014
June 15-18, Boston, MA

PTCLiveGlobal_logoHundreds of best practices and tips & tricks in 260+ educational sessions! Learn More

Support Advisor_November 2013_Video_Creo Interactive

Explore the PTC Creo Interactive Experience! Visit the PTC Creo Interactive Experience to watch videos on some of the most common use cases where PTC Creo can help to drive value in your design process.

Support Advisor_November 2013_Stephen VaillancourtWindchill Tech Support Blog
Check out the Windchill Performance Blog by Stephen Vaillancourt, Expert PTC Support Engineer, to learn how to best diagnose and prevent Windchill Performance problems.

Most recent Blog posts include:

Support Advisor_November 2013_Craig PaterAll Things Workgroup Manager to Windchill Blog
Check out the “All Things WGM Blogby Craig Pater, PTC’s expert Support Engineer,  who focuses on diagnosis & discussion of Pro/E, Creo or Windchill Workgroup Manager to Windchill issues (setup, functionality, performance, etc.). Read the latest posts:

·      Performance Impact of Debug Client Logging, In vs. Out of Process Browser and HDD vs. SSD

·      Customer Presentation on Optimizing Client-Server Interaction