4 Announcements from PTC Live Global that You Don't Want to Miss!
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July 2014
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Welcome to your PTC Support Advisor!

Didn’t get a chance to make it to PTC Live Global this past June?  Here are four significant announcements that you don’t want to miss:

1.     The Launch of PTC Creo 3.0 - Online Download Available Today!

Creo 3.0 Launch PresentationThe day has come where you can manage all your CAD files in one platform! Watch the PTC Creo 3.0 Launch Presentation to see Brian Thompson, VP of PTC Creo Product Management, demo the new features of PTC Creo 3.0 including Unite technology, a ground-breaking approach to addressing the challenges of working in a Multi-CAD environment. With Unite technology, users will be able to support consolidation of CAD systems and enable more effective cross platform collaboration.


blue_arrowDownload PTC Creo 3.0 Online today (physical DVD's ship end of July)!
Active Support customers can start planning for their update today – use the
Checklist for Updating to PTC Creo 3.0 to ensure a smooth transition. For more information on this release, please visit the What’s New in PTC Creo 3.0 page.


2.     Creo Elements Direct 19.0_imagePTC Creo Elements/Direct 19.0 is Here!
For customers using PTC Creo Elements/Direct (formerly CoCreate), watch the
What’s New in PTC Creo Elements/Direct 19.0 video where Martin Neumüller, Director of Product Management, PTC Creo - Direct Modeling, introduces the key highlights.


blue_arrowDownload PTC Creo Elements/Direct 19.0 today! Learn more about this release on the What’s New page!


3.     Windchill 10_imageNow is the Time to Update to PTC Windchill 10.2!
For customers using PTC Windchill, now is the time to update to the latest version! In the
Summary of PTC Windchill10.0, PTC Windchill 10.1 and PTC Windchill 10.2 datasheet, learn about some of the new capabilities that enhance productivity and improve product’s quality and performance.


blue_arrowDownload PTC Windchill 10.2 today! Use the Checklist for Updating to PTC Windchill 10 to ensure a smooth update.

4.     ASP Award_imagePTC eSupport Portal win’s “Ten Best Web Support Site” Award for the second consecutive year! Click here to read the announcement by the Association of Support Professionals (ASP).  Don’t have an eSupport Portal account?  Create one today!

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Resolutions, Tips & Techniques from Technical Support Engineers

PTC Creo Workgroup Manager

Are you considering upgrading/updating Internet Explorer on your client machines?  Make sure you’re aware of what is supported and what known issues there are with the latest Internet Explorer releases from Microsoft:

·    CS151515 - Internet Explorer versions 10/11 and Windows Operating Systems support with Windchill PDMLink 10.1 and 10.2

·    CS103860 - Known issues when using Microsoft Internet Explorer 9 with Windchill PDMLink 10.x 

·    CS138498 - Known issues using Microsoft Internet Explorer 10 with Windchill 

·    CS150425 - Embedded Workspace or Commonspace in Creo Parametric does not load when Internet Explorer 11 is installed on the client machine 

·    CS136853 - Choosing the best web browser for Pro/ENGINEER and Creo Interaction with Windchill

PTC Mathcad

·    Are you looking for worksheets from legacy engineering libraries in Mathcad Prime format? Refer to article CS149769

·    Quick guide to convert your legacy worksheets to Mathcad Prime. Using XMCD, MCD Converter, refer to article CS22570

·    Step by step installation of new Mathcad Prime 3.0, refer to article CS145357

PTC Windchill

·    Have you ever wondered how to create an alias attribute - read article 131355 to understand more about mapping syntax and operators for alias attributes in Windchill.

·    See article 47816 to find out how to display all products in Microsoft Windows Explorer extension of Desktop Integration of Windchill PDMLink.

ECAD in PTC Creo Parametric

·    168052: ECAD assembly does not export sub-assembly when saving model as EMN file in Creo Parametric

·    28778: How to setup a ecad_hint.map file with Creo Parametric?

·    142349: About the configuration options "template_new_ecadasm" and "template_boardpart" in Creo Parametric.

·    136949: Missing parts after import of IDF 3.0 format file using config option ecad_comp_naming_convention set to ecad_alt_name in Creo Parametric.

·    136864: How to compare two iterations of the same assembly using ECAD-MCAD Collaboration in Creo Parametric?

ALM Integrity

·    Integrity error: "Your query was stopped because it was using too many system resources."

·    How to move an Integrity Server installation to new hardware

·    Where to download Integrity Products, Features, Hotfixes, Upgrades, and Documentation

·    Unable to use Integrity web UI in Mozila firefox 29.0

TS Bulletin: Implementer 11.0 has been released!

PTC Arbortext

·    How to fix an "Unable to register COM class objects" error when starting Arbortext Publishing Engine Interactive from a Windows Terminal Services Session? Take a look at article CS48503.

·    Arbortext Publishing Engine Performance tips. Take a look at article CS114622.

·    How to set PDF output using CMYK color mode with Arbortext Editor? Take a look at article CS71703.

·    How to use the "Custom" folder with Arbortext Publishing Engine? Take a look at article CS57952.


Now Available!

Maintenance Releases

-   Creo Parametric, Direct, Simulate & Layout 2.0 M110 –  Release Details

-   Creo Elements/Pro 5.0 M230

-   Creo View & View Adapters 3.0 M020

-   Creo Illustrate 3.0 M020


-     Windchill PDMLink, Project Link, Pro/INTRALINK, PDM Essentials, & PLM Collector 10.2 M020

-     Windchill PDMLink, Project Link, Pro/INTRALINK, PDM Essentials, & PLM Collector 10.1 M040

-     Windchill Quality Solutions 10.1 M240

-     Windchill Quality Solutions 10.2 M030 - Release Details


-     Servigistics 10.7 - Field Service, Service Logistics, Service Parts Management, and Service Parts Pricing

-     Servigistics Warranty, Contract Management, and Service Suite 3.8.3

-     Servigistics Service Knowledge Management 5.4


-   Arbortext Editor & Digital Media Publisher 6.1 M020

-   Arbortext Editor & Digital Media Publisher 6.0 M130

-   Advanced Print Publisher 11.0 M060

-   Aerospace & Defense S1000D 4.4 M090

-   Content Manager 10.2 M020

-   IsoDraw & IsoView 7.3 M030


-   PTC Integrity 10.5

-   PTC Implementer 11.0

Click here to Download
the Latest Release Today!

New_imageNew PTC Mathcad Worksheets for Active Support Customers!

PTC has made two Mathcad worksheet collections available to active Global Support customers! The two collections of live Mathcad worksheets now in the eSupport Portal knowledgebase cover:

·         Differential Equations

·         Finite Element Beginnings

These pre-built worksheets are designed to save you time by preparing the formats and calculations in advance allowing the user to focus on the problem at hand.

New_imageNow Available!
PTC Creo Parametric 2.0 M110


Below are the enhancements included in the M110 Maintenance Release:

·      Dell and HP GPU pass-through configurations now certified with PTC Creo 2.0. Visit PTC Creo 2.0 platform support page for details.

·      IBM VGPU (GPU sharing) configurations are now certified with PTC Creo 3.0. Visit PTC Creo 3.0 platform support page for details.

·      Deliver a new Creo Simulate license to be included in the new Creo Essentials III Package (to be called the PTC Creo Elite Edition)

·      Angular Dimensions fix

·      Transition from SKF customization to OOB units support

>> Click here to Download Today!

PTC System Monitor 3.0 can be used to monitor Windchill 10.0, 10.1, & 10.2!  SupportAdvisor_SystemMonitor2.1_image

The PTC System Monitor 3.0 release includes improvements in the following areas:

·        Reduced post-installation configuration steps

·        Better monitoring of Windchill infrastructure

·        Improved business transaction coverage

·        System profile improvements


These improvements are further described in PTC System Monitor What's New - Windchill, FlexPLM, Service Center.


TechTips CalendarUpcoming
PTC Creo Tech Tips & Demos

Exclusively for Support customers, join PTC Creo product experts in these LIVE Tech Tips webcasts!

Jul 18

Merging Multiple Designs

Jul 21

Setting Up and Working in a Multi-CAD Environment

Jul 22

PTC Creo NC Machine Motion Simulation

Jul 23

Working with Large Assemblies and the Use of Lightweight Graphics

Jul 28

Analyzing Models Using PTC Creo Simulate

Jul 30

Inheritance Models in PTC Creo Parametric

click here for more!

Recorded Tech Tips videos are also available for more PTC products.

Support Advisor_April 2014_Creo BlogPTC Creo Blog

Stay up to the date with the PTC Creo Blog!

Creo eventsPTC Creo Live Events You Can’t Miss! Visit the PTC Creo Events page if you want to learn more about our software.  July events include:

Support Advisor_March 2014_Faces of PTC SupportCustomer Driven Support Solutions!

Click here to meet some of the faces behind PTC Support – the people dedicated to transforming the PTC Global Support for you!

MNT_MMSept_Alert_blankMake Sure your PO’s Reflect PTC’s Correct Legal Name
In order to avoid delays in renewing Support agreements, please ensure your company PO’s reflect PTC's correct legal name.  Please refer to your official PTC Quote for the correct name and have your Accounts Payable records updated to match the name that is on the Quotes in order to avoid interruptions in Support!

Learning Exchange imageLearning Exchange Tutorials for PTC Creo 3.0 and more!

Learn about all the enhancements made in PTC Creo 3.0 through the Learning Exchange tutorials! Sample tutorials include:

·        Notifications Are Collected and Easily Accessible

·        Hyperlinks to Combination States

·        Security Marking Designation for Annotation

·        Reviewing Geometric Tolerance

·        And more!

Tutorials are also available for other PTC product families.  Click here to explore!