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 January 2015 
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Welcome to Your PTC Support Advisor!
Introducing "Smart Search" and more...

The award winning PTC eSupport Portal continues to get even better - with a commitment to optimize your success using and administering PTC products. The latest maintenance releases introduce a new search capability, updates to case logging & viewing, and a new tool to manage all your technical support alert preferences!

·    January Update!  A "Smart Search" Experience – Improved UI, UX & Knowledgebase functionality. We are happy to announce that our new Search experience – based on your feedback – is now available! Click here for release notes. Highlights include:

-   A self-learning engine that gets better the more you use it. It learns inputs and displays more consistently over time to give you accurate results

-   Advanced filters and auto-suggestion (type-ahead) with popular queries

-   Includes PTC Community content with 20,000+ discussions, blogs, and documents

-   Knowledgebase includes 45,000+ articles in English, Japanese or Chinese, with ~250 added or modified each week


·    December Update!  New "PTC eNews" Preference Tool. Manage all your PTC email alerts through this new tool located on under My Accounts page – "Manage Your Subscriptions". Click here for full Release Notes.


·    November Update!  Case Logger and Viewer Updates. Updated form labels and UI elements for an improved user experience. Click here for release notes.

Arrow with spaceDon’t Have a PTC eSupport Account?
Click here
to create one and start using the eSupport Portal today!

  Maja Milutinovic
  Editor, The Support Advisor
Contact PTC Global Support

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Resolutions, Tips & Techniques from Technical Support Experts

PTC Creo

  • CS63128: Step by step tutorials for Creo beginners (includes downloadable models)
  • CS180439: General information and tutorials regarding PTC Creo Intelligent Fastener extension
  • CS188291: If you're working with large drawings, make sure you're aware of all the drawing performance tuning techniques

PTC Windchill

  • CS46724 : Creating a document fails with an error "There is no Cache designated vault or active folder for Cache designated vault on Local Master Site" in Windchill PDMLink
  • CS186653 : How does Mount Validation work in Windchill
  • CS187210 : Is Windchill vulnerable to the SSLv3 / POODLE security vulnerability ?

PTC Creo Elements/Direct Modeling

This article provides a detailed discussion of how “demoshop” files define the minimal distance between stamp and punch tools to help you determine whether a punch or stamp is too large for manufacture.

  • CS191687 -  How to define the minimal distance between stamp and punch tools in Creo Elements/Direct Modeling

MNT_MMSept_Alert_blankPotential data integrity issue in PTC Creo Elements/Direct Modeling

PTC Mathcad

PTC Integrity

Having problems with Implementer licenses? See the article below for instructions on how to request license keys:

  • CS116576 - How to request & apply license keys for Implementer
  • Download PTC Implementer 11.0

Integrity 10.6 is now released! Integrity 10.6 introduces many new features such as support for Windows 8.1, configurable item headers, document locking, preservation of line terminators in members, and much more. For full details, see the 10.6 Release Notes.

PTC Creo View - Visualization

Find minimum system requirements for view files and recommendations for graphics hardware to avoid issues when visualizing CAD structures in Creo View:

Planning a new implementation or upgrade?  Find information on compatibility and software matrices in the following article:

PTC Arbortext

MNT_MMSept_Alert_blankNotice of change to support for the PTC Arbortext Import/Export feature. Effective immediately, PTC will be changing the level of support for this functionality from Standard to Sustained (learn more about Sustained Support in the Terms & Conditions here). This capability will continue to ship in Arbortext products, but will no longer provid bug fixes or enhancements. Click here for more info.

MNT_MMSept_Alert_blankEffective July 1, 2015, PTC will change the level of support for the FOSI composition engine from Standard support to Sustained support. Visit the PTC support page for more details.


Newly Available
Maintenance Releases!

With Release Notes on
Features, Fixes, & Enhancements


NEW!  Creo Parametric, Direct, Simulate & Layout 3.0 (M020)

·   Creo Parametric, Direct, Simulate, & Layout 2.0 (M140)

·   Creo Elements/Direct 19.0 (M010)

·   Creo Elements/Pro 5.0 (M260) formerly Wildfire 5.0

·   Creo Expert Moldbase (EMX) 9

·   CADDS 5 & Optegra 16.1 (M060)

·   CADDS 5 & Optegra 16.0 (M150)


·   Windchill 10.1 (M050) includes PDMLink, ProjectLink, PDM Essentials, Pro/INTRALINK, & PLM Connector 10.1, Service Information Manager & Service Parts

·   Windchill Quality Solutions 10.2 (M040 & CPS03)

·   Windchill Product Analytics 10.2  (M010) includes Materials, Substances & Compliance, Cost, and Lifecycle Analytics


·   Servigistics Field Service (MR1.5)

·   Servigistics Parts Pricing 10.7.1 (MR1)

·   Servigistics Service Suite (4.0) - iWarranty, iSupport, iService

·   Servigistics Knowledge & Diagnostics 5.5 (M010)


·   Arbortext Editor, Styler, & Architect 6.1 (M040) & SPR Fixes

·   Arbortext Publishing Engine 6.1 (M040) & SPR Fixes

·   Arbortext Digital Media Publisher 6.1 (M040) & 6.0 (M140)

·   Arbortext Advanced Print Publisher 11.0 (M070)

·   Arbortext Content Manager 10.1 (M050)

·   Arbortext IsoDraw & IsoView 7.3 (M030 & M031)

·   Arbortext for Aerospace & Defense (S1000D/S2000M) 4.4 (M100)

Click here to Download
the Latest Release Today!

New_imagePTC Creo 3.0 M010 and M020 Introduce New Features & Capability!

With the first two Maintenance Releases (M010) and (M020) of PTC Creo 3.0 come new features to fundamentals, parts modeling, data exchange, and mold design & casting! Major new additions that are only available in PTC Creo 3.0 include:

  • M010 - PTC Creo Mold Analysis - quickly and accurately analyze and optimize designs requiring plastic injection molding. Learn more >>
  • M020 - Unite Technology - breakthrough capability for multi-CAD data handling with file open and part modification functions that allows you to incorporate CATIA, Siemens NX, and SolidWorks data directly into your PTC Creo designs. Click here to learn more! >>

Additionally included in M010 and M020 are:

  • M010 - New view normal orientation tool
  • M010 - Digital rights management
  • M010 - Enhancements to the collapse feature
  • M010 - Solid edge import
  • M020 - Automatic conversion using Unite technology
  • M020 - Creating profiles using Unite technology

Arrow with spaceReady to upgrade now?

Download PTC Creo 3.0 M020 Today!

New_imageNew PTC Mathcad “Custom Functions” Knowledgebase Articles - Exclusively for PTC Support Customers!


As an active PTC Support customer, you gain access to the latest knowledgebase articles that maximize your productivity! Ease your integrations with 3rd party data sources with these custom function capabilities in PTC Mathcad:

·      WriteSTL - Create 3D models mathematically in PTC Mathcad

·      WriteDXF - Create 3D models mathematically in PTC Mathcad

·      IBL file generator - Mathematically build sweeps and blends using PTC Mathcad

·      Read and Write HDF5 format Files in PTC Mathcad

·      CoolProp - Fluid properties database for PTC Mathcad

·      Prode Physical Properties database linked to PTC Mathcad

·      PTC Mathcad Matrix to C++ Code


MNT_Nov2012_PTCLiveGlobalPTC Live Global 2015 - Call for Presentations!

PTC Live Global 2015 will be held in Nashville, TN from June 7-10. We are currently seeking candidates to present on topics related to Support Services.

Why present? All PTC Live Global presenters will receive a complimentary full-conference registration pass and more!

Arrow with spaceLearn more and submit your request by March 1, 2015!

Looking for a new way to connect with PTC Mathcad?

PLinkedinTC Mathcad recently launched a new social channel- the PTC Mathcad LinkedIn showcase page. This showcase page features PTC Mathcad updates and exclusive content such as whitepapers, skills assessments, upcoming live training sessions and much more.  This channel is a new way for PTC Mathcad users to connect with one another professionally.

Arrow with spaceConnect with PTC Mathcad today

New_image4 Ways to Advance Your Knowledge with PTC Creo!


Creo eventsWhether you are a new or advanced PTC Creo user, we can help you understand product benefits and how to best use specific features quickly:

1.  Learn “Best Practices” using specific features

·   TechTip Webcasts with LIVE interaction or replaysExclusive to Support customers!

2.  Get to know PTC Creo through broad product overviews

·  Find a hands-on event or webcast near you!

3.  Learn quick “How To’s” and see a new feature

·   Short feature videos in the LearningExchange

4.  PTC Creo Help Center

·   20+ Help Modules to help you get things done with PTC Creo Parametric!

PTC Tech Tips Webcasts - Exclusively for Support Customers!

TechTips CalendarRegister for LIVE Support entitled TechTip webcasts or view recorded feature Demo's with product experts!

community_SlideShare37X32Your Ideas Can Make a Difference! Submit Your Idea in the PTC Community

Here is a chance to directly influence product development! PTC Product Managers are dedicated to reviewing and responding to each idea submitted so you know if it is in process of being implemented or considered for future implementation.

Share your ideas on both product & support today and help shape PTC products to meet your needs!

Stay Connected with Everything PTC!

Social mediaStay connected to PTC products and extensive resources through various social media channels!

Get connected today by product, organization, event, or region through the comprehensive PTC social media directory!