MNT_MM_MM_MainHeader
 September 2012 PTC Global Maintenance Support

Experience the True Benefits of timely Product Updates

In the September issue of the Maintenance Minute learn about the powerful new features in PTC's latest releases:

And don't miss the popular resolutions and tips & tricks from our product experts!



 
Help your colleagues be more productive! 
Forward to a colleague and share the knowledge!

 


MNT_MMSept_twitter
  Get up-to-date Maintenance Minute content more frequently and in bite-sized pieces on Twitter!
  Follow us @PTC_Support. Not on Twitter? Create an account.

* The timing of any product release or maintenance entitlements, including any features or functionality, is subject to change at PTC's discretion.


MNT_MM_Alert
 ALERT

Most Popular Resolutions and Techniques
Most viewed Technical Articles in September



 
Renew Maintenance Support for your products!
Click here
and we'll send your renewal quote
 





PTC SUPPORT SURVEY

We want to hear from you!
Help us better understand what is important to YOU and what YOU need from Support!
Please take a moment to complete this brief survey
by clicking on "Take Survey" below.

Take Survey



Renew your Maintenance Support and Win!

Maintenance customers are eligible to win every time they renew their Maintenance Support on-time! You will be automatically entered into the drawings for a chance to win the following items:

YOU COULD WIN:

         
 
Creo-ready HP Workstation

  MNT_MMSept_HP2

3D Mouse (3D Connexion)

  MNT_MMSept_3dConnexion

Creo-related GeomCaliper Software

MNT_MMSept_Geometric
 
         
 

 
MNT_MM_TECHNOLOGY Header



 

 

 
MNT_MMSept_Creo2.0

MNT_MMSept_downloadnow

   Experience the True Benefits of Creo 2.0!

Active Maintenance Customers download it now!

Below are the top reasons why you should start using Creo 2.0 today:

1.     See the ROI of your maintenance support in the areas of sheet metal design, measuring, and 3D cross sections.
Learn more
here.

    MNT_MMSept_Creo_3
MNT_MMSept_Creo_2
2. Improve the ability to handle late-stage design changed with Flexible Modeling. The next Demo Webcast is scheduled for September 26th! Register today!

3.     Boost graphics performance with Creo Parametric and the latest AMD and NVIDIA graphic cards. Learn more here.

    MNT_MMSept_Creo_1

Need quick access to resources for help updating to Creo 2.0? Start here!

Also, don't forget to check out all the upcoming Creo TechTip Webcasts for September!



Strategy for the Future

With the Creo Elements/Direct 18.1 release this past spring, we continue to execute against the overall Creo Elements/Direct strategy. We have many exciting enhancements planned for future releases that will continue to deliver value to users of Creo Elements/Direct Drafting, Modeling and ModelManager.

Note the Upcoming Maintenance Releases:

   
MNT_MMSept_CreoElementsDirect18.1
 
  MNT_MMSept_downloadnow




 
 

 
 


MNT_MMSept_Windchill10.1

MNT_MMSept_downloadnow

   
MNT_MMSept_Alert_gray
Admin Alerts!

Windchill Rehosting Utility Now Available!

The Windchill Rehosting Utility reduces administrative overhead by automating all of the manual steps in the rehosting process.  It is designed to conform to the customer’s specific configuration and can function without user intervention. Compatible with Windchill 9.1, 10.0, and 10.1.

    MNT_MMSept_Windchill_Rehosting Utility

Active Maintenance Customers download it now!

Click here for more information about this utility, including demo videos and presentations.


New Windchill Security Update (SUP7) Now Available!

PTC has addressed several newly identified security vulnerabilities for supported versions of Windchill. These vulnerabilities affect all current maintenance releases from 8.0, 9.0, 9.1, 10.0, and 10.1 of the following Windchill products:

  • Windchill PDMLink
  • Windchill ProjectLink
  • Pro/INTRALINK
  • FlexPLM
  • Arbortext Content Manager

Click here to download and learn more.


FlexPLM Roadmap and Vision

PTC CEO, Jim Heppelmann presents PTC’s vision and overview for the retail and consumer industries with FlexPLM software. 
Watch the full video here
!

MNT_MMSept_FlexPLMRoadmap

Note the Upcoming Maintenance Releases:








MNT_MMSept_WQS_Logo

MNT_MMSept_downloadnow

   
MNT_MMSept_Alert_blank
Admin Alert!

Critical Resources: Windchill Quality Solutions 10.1 Implementation  

Read the Windchill Quality Solution 10.1 bulletin to learn about all the documentation that is critical to a customer's success when performing a new installation or an upgrade from the Relex/Windchill Quality Solutions versions to the new Windchill Quality Solutions 10.1. You will find useful information and reference material that is specific to:

  • Installation
  • Database conversion
  • Windchill Integration
 
 

Get to know Mathcad Prime 2.0!
 
Mathcad Prime 2.0 now includes all the core functionality you loved using in the older versions. Mathcad Prime 2.0 adds power to an easy-to-use interface. Watch the Features and Functions webcast here to learn more!

Active Maintenance Customers download it now!



So many Creo Apps...How about Mathcad?

We’re working on a new architectural solution to enable direct utilization of Mathcad inside Creo models.  In the Mathcad Prime 3.0 / Creo 3.0 timeframe, we’re planning to release the first stage of this solution. 

Read in detail the benefits of this new app!

MNT_MMSept_MathcadApp

Note the Upcoming Maintenance Releases:
   

 
 

MNT_MMSept_MathcadPrime2.0

MNT_MMSept_downloadnow


 

 
 
MNT_MMSept_Integrity10.1
                                                      
MNT_MMSept_downloadnow
   
MNT_MMSept_Alert_blank
Admin Alert!

System Monitoring Now Available!

The PTC System Monitor (PSM) for Integrity is now available to all Maintenance customers at no additional cost. Some key features include:

  • Real-time monitoring, notifications,
  • and data analysis
  • Scalable architecture to monitor multiple Integrity servers across geographies
  • Automatic capturing of diagnostic information
  • Customizable interface with powerful dashboards, reports and charts
MNT_MMSept_IntegrityPSM

Read in detail about this new capability here!

Active Maintenance Customers download it today!



Aerospace
& Defense Maintenance Release (M120) Now Available!

 
The final Arbortext Maintenance Release (M120) for Aerospace & Defense 4.3 was made available on July 13, 2012. Please note that Standard Support for release 4.3 ends on September 30, 2012.

Download Arbortext 6.0 today to avoid productivity interruptions!
 

Discover the New Arbortext Video Series

MNT_MMSept_ArbortextVideo
Learn directly from product experts about the newest features, functions and enhancements included in your products. Our newest videos are now available
for viewing:
  • Sequencer
  • IsoDraw 7.3
  • Document-centric to Product-centric
  • Global Content Management
  • SLM Strategy for A&D
  • Leveraging Engineering Data for Service & Product Support
  • Interactive, Contextual Service Information Delivery

New videos will be added quarterly so check back often.
Bookmark it now for easy access!


MNT_MMSept_Arbortext6.0

 
MNT_MMSept_downloadnow
 


















MNT_MM_TEAMHeader


Increase Productivity with Your Software
Technical Articles from Technical Experts

MNT_MMSept_TEAMCreoModelingImage

Creo Elements/Direct Modeling, Release 18.0
How to Fix a Failed Blend of a Helical Part

New Windchill Capabilities Now Available!
Read here about the latest roll-out of capabilities across the Windchill product suite to further help customers solve complex product development challenges

SLM - Warranty and Contract Management 3.6:
How to define roll up of labor codes?
 

MNT_MM_TOOLS HEader


PTC Product Support 2.0

Our evolving support strategy is focused on bringing support to YOU!
More product Support Entitlements available today to Maintenance Customers

We are investing in new tools to improve the way we deliver solutions to your technical questions as quickly as possible with the highest level of quality. Below are new support entitlements that are coming your way. You'll benefit from a continuous stream of enhancements that provide:

  • Personalized eSupport Portal
  • Product Usability Enhancement Tools
  • Enhanced Case Tracking
  • Enriched Knowledge-base with relevant, high-quality technical documents

Visit the Global Maintenance Support Resources page to get details on the entitlements available to you today!


New eSupport Portal - Coming Soon!

MNT_MMSept_eSupportPortal
As previously mentioned, PTC Technical Support is actively working on a newly redesigned Technical Support website aimed at improving your online Technical Support experience. We are currently incorporating your feedback and continuing to make enhancements to a Beta version.

Using a portal based design we will be providing some exciting new features:
  • Customized Homepage that meets YOUR specific needs
  • Personalized technical content based on the products you use
  • New Look and Feel
  • Easier Navigation
  • Fewer Clicks
It is not too late to provide feedback! If you are interested in evaluating our new Beta site or beta testing Technical Support tool enhancements please email esupportfeedback@ptc.comto join.

 
Upcoming Product TechTips Webcasts

Join PTC technical experts for these upcoming live Tech Tips webcasts (view full schedule), exclusively for Maintenance Support customers. Recorded Tech Tips videos are also available for all PTC products. 

MNT_MMSept_TEchTips
Sep 12
Sep 13
Sep 14
Sep 18
Sep 19
Sep 25
Sep 25
Sep 27
Oct 3
Advanced Sheetmetal Tips Key
Data Repair Key
Large Assembly Management Key
Analyzing Models Using Creo Simulate Key
There Can Only Be One--Merging Multiple Designs and Iterations Key
Multi-axis Machining Key
Medical Device Best Practices for FDA and ISO Compliance Key
Interactive Surface Design Extension Key
Top-Down Design Key


MNT_MM_Special Announcements Header

Upgrading to Windchill 10 Webcast

September 20, 2012
11AM EST

Upgrading to Windchill 10 Webcast
is a one-hour live webcast, two Windchill 10 users will describe their experiences upgrading to the latest release. The speakers will discuss best practices, lessons learned, and answer upgrade questions from attendees. This webcast will give users a better understanding of how to make the jump to Windchill 10. Register today!


Exclusive Discounts for Maintenance Customers!
MNT_MMSept_GoldLoyalty

View all the new exclusive offers available through the Gold Loyalty Discount Program. This month's featured offers are:

MNT_MMSept_iCubed
Deliver predictability and reliability with your next data migration. Before your start your next project, get a FREE 1-Day Risk Assessment for your data migration project. Learn more.
   
JulyMM_MNT_HP_logo
Need new workstations for the software license's that you purchased? Don't pay full price! Get 20% of HP Workstations!
 

 

Additional Resources Easy Access to Web Tools
  • Having trouble receiving your Maintenance Minute? 
    Try adding us (maintenancesupport@ptc.com) to your Address Book.
  • Want more relevant information (products, language, etc.)?  
    Update your profile 
    here