September 2012 PTC Global Maintenance Support

Experience the True Benefits of timely Product Updates

In the September issue of the Maintenance Minute learn about the powerful new features in PTC's latest releases:

And don't miss the popular resolutions and tips & tricks from our product experts!

Help your colleagues be more productive! 
Forward to a colleague and share the knowledge!


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* The timing of any product release or maintenance entitlements, including any features or functionality, is subject to change at PTC's discretion.


Most Popular Resolutions and Techniques
Most viewed Technical Articles in September

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Renew your Maintenance Support and Win!

Maintenance customers are eligible to win every time they renew their Maintenance Support on-time! You will be automatically entered into the drawings for a chance to win the following items:


Creo-ready HP Workstation


3D Mouse (3D Connexion)


Creo-related GeomCaliper Software







   Experience the True Benefits of Creo 2.0!

Active Maintenance Customers download it now!

Below are the top reasons why you should start using Creo 2.0 today:

1.     See the ROI of your maintenance support in the areas of sheet metal design, measuring, and 3D cross sections.
Learn more

2. Improve the ability to handle late-stage design changed with Flexible Modeling. The next Demo Webcast is scheduled for September 26th! Register today!

3.     Boost graphics performance with Creo Parametric and the latest AMD and NVIDIA graphic cards. Learn more here.


Need quick access to resources for help updating to Creo 2.0? Start here!

Also, don't forget to check out all the upcoming Creo TechTip Webcasts for September!

Strategy for the Future

With the Creo Elements/Direct 18.1 release this past spring, we continue to execute against the overall Creo Elements/Direct strategy. We have many exciting enhancements planned for future releases that will continue to deliver value to users of Creo Elements/Direct Drafting, Modeling and ModelManager.

Note the Upcoming Maintenance Releases:






Admin Alerts!

Windchill Rehosting Utility Now Available!

The Windchill Rehosting Utility reduces administrative overhead by automating all of the manual steps in the rehosting process.  It is designed to conform to the customer’s specific configuration and can function without user intervention. Compatible with Windchill 9.1, 10.0, and 10.1.

    MNT_MMSept_Windchill_Rehosting Utility

Active Maintenance Customers download it now!

Click here for more information about this utility, including demo videos and presentations.

New Windchill Security Update (SUP7) Now Available!

PTC has addressed several newly identified security vulnerabilities for supported versions of Windchill. These vulnerabilities affect all current maintenance releases from 8.0, 9.0, 9.1, 10.0, and 10.1 of the following Windchill products:

  • Windchill PDMLink
  • Windchill ProjectLink
  • FlexPLM
  • Arbortext Content Manager

Click here to download and learn more.

FlexPLM Roadmap and Vision

PTC CEO, Jim Heppelmann presents PTC’s vision and overview for the retail and consumer industries with FlexPLM software. 
Watch the full video here


Note the Upcoming Maintenance Releases:



Admin Alert!

Critical Resources: Windchill Quality Solutions 10.1 Implementation  

Read the Windchill Quality Solution 10.1 bulletin to learn about all the documentation that is critical to a customer's success when performing a new installation or an upgrade from the Relex/Windchill Quality Solutions versions to the new Windchill Quality Solutions 10.1. You will find useful information and reference material that is specific to:

  • Installation
  • Database conversion
  • Windchill Integration

Get to know Mathcad Prime 2.0!
Mathcad Prime 2.0 now includes all the core functionality you loved using in the older versions. Mathcad Prime 2.0 adds power to an easy-to-use interface. Watch the Features and Functions webcast here to learn more!

Active Maintenance Customers download it now!

So many Creo Apps...How about Mathcad?

We’re working on a new architectural solution to enable direct utilization of Mathcad inside Creo models.  In the Mathcad Prime 3.0 / Creo 3.0 timeframe, we’re planning to release the first stage of this solution. 

Read in detail the benefits of this new app!


Note the Upcoming Maintenance Releases:





Admin Alert!

System Monitoring Now Available!

The PTC System Monitor (PSM) for Integrity is now available to all Maintenance customers at no additional cost. Some key features include:

  • Real-time monitoring, notifications,
  • and data analysis
  • Scalable architecture to monitor multiple Integrity servers across geographies
  • Automatic capturing of diagnostic information
  • Customizable interface with powerful dashboards, reports and charts

Read in detail about this new capability here!

Active Maintenance Customers download it today!

& Defense Maintenance Release (M120) Now Available!

The final Arbortext Maintenance Release (M120) for Aerospace & Defense 4.3 was made available on July 13, 2012. Please note that Standard Support for release 4.3 ends on September 30, 2012.

Download Arbortext 6.0 today to avoid productivity interruptions!

Discover the New Arbortext Video Series

Learn directly from product experts about the newest features, functions and enhancements included in your products. Our newest videos are now available
for viewing:
  • Sequencer
  • IsoDraw 7.3
  • Document-centric to Product-centric
  • Global Content Management
  • SLM Strategy for A&D
  • Leveraging Engineering Data for Service & Product Support
  • Interactive, Contextual Service Information Delivery

New videos will be added quarterly so check back often.
Bookmark it now for easy access!




Increase Productivity with Your Software
Technical Articles from Technical Experts


Creo Elements/Direct Modeling, Release 18.0
How to Fix a Failed Blend of a Helical Part

New Windchill Capabilities Now Available!
Read here about the latest roll-out of capabilities across the Windchill product suite to further help customers solve complex product development challenges

SLM - Warranty and Contract Management 3.6:
How to define roll up of labor codes?


PTC Product Support 2.0

Our evolving support strategy is focused on bringing support to YOU!
More product Support Entitlements available today to Maintenance Customers

We are investing in new tools to improve the way we deliver solutions to your technical questions as quickly as possible with the highest level of quality. Below are new support entitlements that are coming your way. You'll benefit from a continuous stream of enhancements that provide:

  • Personalized eSupport Portal
  • Product Usability Enhancement Tools
  • Enhanced Case Tracking
  • Enriched Knowledge-base with relevant, high-quality technical documents

Visit the Global Maintenance Support Resources page to get details on the entitlements available to you today!

New eSupport Portal - Coming Soon!

As previously mentioned, PTC Technical Support is actively working on a newly redesigned Technical Support website aimed at improving your online Technical Support experience. We are currently incorporating your feedback and continuing to make enhancements to a Beta version.

Using a portal based design we will be providing some exciting new features:
  • Customized Homepage that meets YOUR specific needs
  • Personalized technical content based on the products you use
  • New Look and Feel
  • Easier Navigation
  • Fewer Clicks
It is not too late to provide feedback! If you are interested in evaluating our new Beta site or beta testing Technical Support tool enhancements please email esupportfeedback@ptc.comto join.

Upcoming Product TechTips Webcasts

Join PTC technical experts for these upcoming live Tech Tips webcasts (view full schedule), exclusively for Maintenance Support customers. Recorded Tech Tips videos are also available for all PTC products. 

Sep 12
Sep 13
Sep 14
Sep 18
Sep 19
Sep 25
Sep 25
Sep 27
Oct 3
Advanced Sheetmetal Tips Key
Data Repair Key
Large Assembly Management Key
Analyzing Models Using Creo Simulate Key
There Can Only Be One--Merging Multiple Designs and Iterations Key
Multi-axis Machining Key
Medical Device Best Practices for FDA and ISO Compliance Key
Interactive Surface Design Extension Key
Top-Down Design Key

MNT_MM_Special Announcements Header

Upgrading to Windchill 10 Webcast

September 20, 2012

Upgrading to Windchill 10 Webcast
is a one-hour live webcast, two Windchill 10 users will describe their experiences upgrading to the latest release. The speakers will discuss best practices, lessons learned, and answer upgrade questions from attendees. This webcast will give users a better understanding of how to make the jump to Windchill 10. Register today!

Exclusive Discounts for Maintenance Customers!

View all the new exclusive offers available through the Gold Loyalty Discount Program. This month's featured offers are:

Deliver predictability and reliability with your next data migration. Before your start your next project, get a FREE 1-Day Risk Assessment for your data migration project. Learn more.
Need new workstations for the software license's that you purchased? Don't pay full price! Get 20% of HP Workstations!


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