December 2012
PTC Global Maintenance Support

New Year bringing New Solutions, Support and Savings

In the December issue of
The Maintenance Minute, browser topics of interest by using the below navigation table:


Our Evolving Support Strategy is
Focused on Accelerating Your Advantage!

As the market and your business needs transform, we’re also transforming to meet new expectations.  We know that your main goals are to maximize productivity, reduce risk, optimize application performance, and control costs.  We are continuously investing in new tools and resources to accelerate your business advantage! 


Below are new support entitlements that are coming your way. You’ll benefit from a continuous stream of enhancements that provide:


·         Personalized eSupport Portal Test the Beta Version today!

·         Product Usability Enhancement Tools

·         Customer Support Guide – Now Available as an Online Tool!

·         Enhanced Case Tracking

·         Enriched Knowledgebase with relevant, high-quality technical documents

Visit the Global Maintenance Support Resources page to get details on the entitlements available to you today.


MNT_MMSept_twitterGet up-to-date Maintenance Minute content more frequently and in bite-sized pieces on Twitter! Follow us @PTC_Support. Not on Twitter? Create an account.

* The timing of any product release or maintenance entitlements, including any features or functionality, is subject to change at PTC's discretion.


MNT_Nov2012_Forward Image_ENHelp your colleagues be more productive! Forward to a colleague and share the knowledge!


Most Popular Resolutions and Techniques
Most viewed Technical Articles in September

Renew Maintenance Support for your products!
Click here
and we'll send your renewal quote


  Maintenance Release Schedule

For a complete list of available and upcoming Maintenance Releases for all Product Families and their versions, please visit our Product Calendar page.

Below are the most recent maintenance releases on PTC Creo and PTC Windchill:

MNT_Creo logo

Creo Parametric Maintenance Releases:

Available Now!
Creo Parametric 2.0 - Maintenance Release MO30
Available: November 28, 2012

Creo Parametric 1.0 - Maintenance Release MO50
Available: October 5th, 2012


Upcoming Creo Releases:
Creo Parametric 2.0 - Maintenance Release MO40
Planed Release Date: February 2013

Creo Illustrate & View 2.0 - Maintenance Release MO30
Planed Release Date: January 2013

For all Creo products, view the PTC Product Calendar!

MNT_Nov2012_Windchill Logo





Windchill PDMLink
Maintenance Releases:

Available Now!
Windchill 10.1 (PDMLink, ProjectLink, Pro/INTRALINK, Connector) - Maintenance Release M020
Available: October 15th, 2012


Windchill 10.0 (PDMLink, ProjectLink, Pro/INTRALINK, Connector) - Maintenance Release M040
Available: August 31st, 2012


Windchill 10.1 Service Information Manager  -  

Maintenance Release M020

Available: October 15th, 2012


Upcoming Releases:

Windchill FlexPLM 10.1 - Maintenance Release M020
Planed Release Date: Q4, 2012


Windchill 10.1 (PDMLink, ProjectLink, Pro/INTRALINK, Connector) -
Maintenance Release M030
Planed Release Date: Q1, 2013


PTC System Monitor 2.1 – F000

Planed Release Date: December 2012

View the PTC Product Calendar for updates!



MNT_Nov2012_Creo logo


Free PTC Creo App Brings 3D Models to the iPad and iPhone!

Do your customers or prospects need to share 3D models with users on the go? Now they can with the PTC Creo viewing app, PTC Creo View Mobile, for both the iPad and iPhone. Watch a demonstration of this new app running on an iPad.

Download and install
PTC Creo View Mobile today!


Need quick access to resources for help updating to Creo 2.0? Start here!

Active Maintenance Customers download Creo 2.0 today!

SLM - Warranty and Contract Management 3.6: Creating Supplier Claim Packages

Assessor or Recovery Analysts should use the Creating Supplier Claim Packages document to do the following:

·         Create packages by grouping related supplier Claims for a particular supplier

·         Include related Suppliers within a single package (it allows Parent and Child relationships to be incorporated into the same package)

·         Add supplier Claims to the package from the supplier claim search screen  

·         Submit package to supplier for adjudication

Click here for more information.

Coming Soon! - Arbortext for Aerospace & Defense (S1000D/S2000M) 4.4 M070

MNT_MMDec_Arbortext_AerospacePTC is pleased to announce that our next scheduled maintenance release of our world leading solution for S1000D and S2000M compliance, Arbortext S1000D/2000M 4.4 M70 will contain some special enhancements not normally included in a standard maintenance release.

Some of the new capabilities of 4.4 M70 include:

·      Capability to allow the Authoring Tool interface to insert applicability through selecting from a dialog based on the ACT/CCT definitions

·      Provide ability to 'Analyze' any Data Module within the CSDB

·      Ability to set pre-defined combinations of Info Codes and Variant in the Numbering System Manager available for user selection.

Please refer to the next Maintenance Minute for further updates including news on S1000D’s issue 4.1 release date!

MNT_Nov2012_Arbortext Logo







Important Enterprise Installation and Database Conversion Information

This bulletin provides important information and reference material for customers upgrading from prior Relex/Windchill Quality Solutions versions to Windchill Quality Solutions 10.1.

For full details please read the TS Bulletin here.



Increase Productivity with Your Software
Technical Articles from Technical Experts

MNT_MMDec_TechnicalArticle_2Windchill Quality Solutions, All Releases
How to use freeze column functionality in Windchill Quality Solutions Web Access

SLM - Warranty and Contract Management 3.6
Configuring Warranty Certificates


New eSupport Portal - Beta Version Now Available!


The Beta version of our new eSupport Portal is now available for you to evaluate and test! Test the Beta version today! We are currently incorporating your feedback and continuing to make enhancements to the Beta version..

Using a portal based design we will be providing some exciting new features:
  • - Customized Homepage that meets YOUR specific needs
  • - Personalized technical content based on the products you use
  • - New Look and Feel
  • - Easier Navigation
  • - Fewer Clicks

Upcoming Product TechTips Webcasts

Join PTC technical experts for these upcoming live Tech Tips webcasts (view full schedule), exclusively for Maintenance Support customers. Recorded Tech Tips videos are also available for all PTC products.

   MNT_Nov2012_TechTips Webcasts

Dec 14, 2012

Large Assembly Management in Creo Parametric

Dec 18, 2012

"New" Benefits of Direct Modeling in Creo NC and Tooling

Dec 18, 2012

Medical Device Best Practices for FDA and ISO Compliance

Dec 18, 2012

Analyzing Models Using Creo Simulate

Dec 19, 2012

Merging Multiple Designs

Dec 27, 2012

Surface Design in Creo Parametric

Jan 9, 2013

Advanced Sheetmetal Tips

Jan 24, 2013

Interactive Surface Design Extension

MNT_MM_Special Announcements Header

Renew your Maintenance Support and Win!

Maintenance customers are eligible to win every time they renew their Maintenance Support on-time! You will be automatically entered into the drawings for a chance to win the following items:


Creo-ready HP Workstation


3D Mouse (3D Connexion)


Creo-related GeomCaliper Software


Call for Presentations for PTC Live Global is open! 


You have spent years honing your skills using PTC products. Now share your experience and knowledge by submitting a proposal for consideration as a presenter at PTC Live Global 2013, June 9 – 12, Anaheim, California. If you are selected, you’ll receive a free ticket for 2013 PTC Live Global.  Submit now!

Exclusive Discounts for Maintenance Customers!MNT_MMDec_Ondemand_Webcast

On Demand Webcast
Watch the webcast replay
where Flextronics & PTC discuss:

  • Protecting product revenue streams
  • Improving supply chain visibility
  • Ensuring compliance with evolving regulations, such as REACH and RoHS

Exclusive Discounts for Maintenance Customers!MNT_MMSept_GoldLoyalty

View all the new exclusive offers available through the Gold Loyalty Discount Program. This month’s featured offers are:


Reduce your risk with a FREE 1-Day risk assessment for your data migration Data migrations represent one of the highest-risk activities in any PLM deployment.   Be smart and get your free assessment today by I-Cubed.  (Offer valid worldwide)  Learn more

40% off any SimpoePro module
Whether you are developing a plastic product, designing the mold or manufacturing the part, SIMPOE has the right tools for you to do your job better and quicker, without leaving your daily graphic user environment.  Buy SimpoePro FILL base package, and get 40% off any SimpoePro additional module!  (Offer valid worldwide)  Learn more


Save on a Creo-ready workstation before December 31, 2012

Act now and take advantage of this great offer!  Receive 20% off fully-customizable HP workstations. (Offer valid in US-only)  Learn more