October 2016
Welcome to Smart Connected Support™

Creo 4.0 Will Be Announced at PTC Forum Europe!

Creo 4.0 makes you more productive than ever, with the tools and new functionality you'll need to design the products of the future. Experience these new powerful capabilities of Creo 4.0 first hand! Join Us Live November 15, 2016:
Live in Person or Online.

Top 5 benefits you can expect from Creo 4.0:

  • Productivity
  • Additive Manufacturing
  • Model Based Definition
  • Smart Connected Product Design
  • Design Visualization
Stay tuned to the Support Advisor for the latest information regarding Creo 4.0!

Will you be at PTC Forum Europe in person?
We're featuring a Smart Connected Support session just for you! Gain paralleled intelligence first-hand from the powerful capabilities of the Performance Advisor.

Title: Using data analysis to Proactively Recommend Solutions for PTC Products
Presenters: Sasa Plesko & Jean-Chrisophe Coynel
Date: Tuesday, November 15th
Time: 13:30 - 14:15 GMT

James Perkins
Editor, PTC Support Advisor
Contact PTC Global Support

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Don't let your Support expire! Stay productive and proactive with Support that delivers value.

PTC Smart Connected Support is leading the industry! See the difference and experience it too!

Winning Product Designs! Check out some of the cool models entered in our CAD contest

Resolutions, Tips & Tricks from Tech Support Services Experts
PTC Creo
  • CS63128: Step by step tutorials for Creo beginners (includes downloadable models)
  • CS180439: General information and tutorials regarding PTC Creo Intelligent Fastener extension
  • CS188291: If you're working with large drawings, make sure you're aware of all the drawing performance tuning techniques
PTC Windchill
  • CS46724: Having issues with creating a cache designated vault in Windchill PDMLink
  • CS186653: See how the Mount Validation process works in Windchill
  • CS187210: Learn if Windchill is vulnerable to the SSLv3 and POODLE security vulnerability
PTC Mathcad
  • CS22570: Learn how to convert worksheets created in earlier versions of Mathcad to open with Mathcad Prime
  • CS149769: Take a look at Engineering libraries (pre-built Mathcad worksheets) available for PTC Mathcad Prime 3.0/3.1
  • CS200084: Using PTC Mathcad Prime 3.1? Learn how to convert legacy e-books to an HTML table of contents
Using other PTC Products?
Search the PTC Knowledge Base for more articles, product updates and more!
Search for Most Recent & Newly Available Maintenance Releases
Search the PTC Product Calendar for new upcoming product releases.
Product Highlights
Integrity Lifecycle Manager 11.0 Available for Download!
There are several new functionalities in this release: Extended Versioning functionality to include branching of versions ,new built in fields to give users more information when using versions and reduced client memory overhead when opening multiple views or maintaining several viewsets. Visit the Upgrading to Integrity Lifecycle Management 11.0 knowledge base article to plan your upgrade!

ThingWorx AWS IoT Connector 1.1.0 F000 Now Available!
This release includes Support for multi-tenancy by supporting multiple tenants within the AWS IoT Broker for a single AWS IoT account and region. It also allows importing things from AWS IoT data into any ThingWorx template that is derived from the AwsIotThing template. For more details, click here.

PTC FlexPLM Tech Pack Access App 1.0.0 Available!
The Tech Pack Access app allows FlexPLM users to quickly and efficiently search for specifications, download the most recently generated tech packs, and generate new tech packs from single or multiple specifications. Users can customize the information to include in the tech pack. Learn more.

New Tools & Resources

2016 Annual Support Enhancements!
PTC prides itself in delivering a comprehensive support experience designed to maximize productivity, optimize system capability and performance, control costs and reduce risk. Here’s a look at the enhancements made since June of 2015.

The eSupport Portal!
Stay up-to-date with the latest enhancements and features of the eSupport Portal. Check out the latest enchancements made in September 2016 release to: case viewer, contact support, product documentation, proactive support information, and recommendation viewer. Click here for the details.

New License Management Tools page is now live!
We've made it easier for you to self-serve your licensing needs. You now have easy access to license reporting, address management, hardware management, contact management, find a sales representative and much more! Check it out today!
Stay Connected With Us

Save the date! PTC Forum Europe – November 15, 2016
LiveWorx17 Registration is Now Open! Register before November 30th and SAVE $600 on an All-Access Pass (ONLY $795).

Upcoming SLM Webcast:
What’s New with PTC Creo Illustrate 4.0! November 17th, at 10am EST
Register Today!
New Features Added to PTC AgileWorx - Start Your Trial Today!