December 2016
Welcome to Smart Connected Support™

On December 15, we launched Creo 4.0, the most exciting release yet of our 3D CAD software. We’ve added hundreds of core enhancements, not to mention breakthrough capabilities in additive manufacturing, model based definition (MBD) and smart connected design. You won’t just have better tools, you’ll have what you need to design smarter, be bolder, and think differently.

Take a look…

  • Model-based definition (MBD): With MBD, all product information and other data lives in the 3D model – accessible to everyone. Creo 4.0 guides you through the MBD process.
  • Productivity Improvements: Here’s a favorite: a new intelligent mini-toolbar so you no longer have to use the model tree or ribbon.
  • Design for Additive Manufacturing: With Creo 4.0, you can go from concept to printing in one design environment - no hassles.
  • Smart Connected Product Design: Creo Product Insight, available in mid 2017, lets you create and put digital sensors in your 3D CAD model, optimize their number and location, and ensure you’re getting the correct data streams from them.
  • Create More Engaging Visual Experiences of Your Design: AR (augmented reality) lets you visualize your model in the real world. Thanks to a native integration with Vuforia, you can now publish a Vuforia experience directly from Creo 4.0.
Plan Your Upgrade Now! Read the Creo 4.0 Upgrade Checklist to be prepared for your upgrade.

Visit the Download Center today!

Learn more about Creo 4.0 by attending LiveWorx May 22-25!

James Perkins
Editor, PTC Support Advisor
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Resolutions, Tips & Tricks from Tech Support Services Experts
  • CS48503 - Learn how to register COM class objects when starting Arbortext Publishing Engine Interactive
  • CS114622 - Learn about tips and tricks with Arbortext Publishing Engine to increase performance
  • CS57952 - Discover how to use the "Custom" folder with Arbortext Publishing Engine
  • CS181710 - Discover Unite Technology available in Creo 3.0
  • CS202059 - Learn how to use Open Command for SolidWorks, CATIA, and NX files when Creo Parametric 3.0 is connected to Windchill PDMlink
  • CS199298 - Tools available to you in the Performance Advisor for PTC Creo with Diagnostic Tools, Gadgets, Details Pages and more!
  • CS22570 - Learn how to convert worksheets created in earlier versions of Mathcad
Workgroup Manager
  • CS188975 - Use PTC Creo Unite Technology to interact with Windchill PDMLink 10.2
  • CS197206 - Are you using Google Chrome or Chromium? Learn about the Netscape Plug-on API (NPAPI) impacts for PTC Products
Using other PTC Products?
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Search for Most Recent & Newly Available Maintenance Releases

Search the PTC Product Calendar for new upcoming product releases.
Product Highlights
Real-Time Java for IoT, Edge Devices, and Embedded Systems
Learn how our PTC Perc solution delivers a virtual machine and tool set expressly created for demanding embedded and real-time systems requiring Java Standard Edition support. Perc Ultra provides the ease and efficiency of Java SE without sacrificing integrity, performance, or real-time behavior. Contact a PTC Perc Expert to answer you questions or request an evaluation today!

ThingWorx AWS IoT Connector 1.1.1 SP1 Now Available!
This security patch is part of the next generation of the ThingWorx connection servers. The next generation connection server is an architectural foundation that enables an expansion of the types of protocols that edge devices can use to communicate with the ThingWorx Core. See the full details of this release.

PTC FlexPLM Tech Pack Access App 1.0.0 Available!
The Tech Pack Access app allows FlexPLM users to quickly and efficiently search for specifications, download the most recently generated tech packs, and generate new tech packs from single or multiple specifications. Users can customize the information to include in the tech pack. Learn more.

New Tools & Resources

PTC eLearning
PTC University eLearning provides online training that you need. These trainings are available to you in short, easy-to-absorb modules available around the clock. Speak to a Training Advisor today to learn how eLearning can benefit you and your organization.

eSupport Portal - November Updates!
The eSupport Portal has a number of bug fixes and improvements in the November release. A new Customer Success Management page is now available, along with updates to the Case Logger user interface.
See the full details of this release here.
2016 Annual Support Enhancements
PTC prides itself in delivering a comprehensive support experience designed to maximize productivity, optimize system capability and performance, control costs and reduce risk. Here’s a look at the enhancements made since June of 2015.
Stay Connected With Us

PTC Navigate Trial Now Available! Provide universal access to product data. Request your free copy today!

Reduce your total development costs up to 62% with Model-Based Systems Engineering. Try our 30-Day Evaluation now!
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Missed the November SLM Webcast? - Watch Replay to see what's new in Creo Illustrate 4.0!

The Business Value of Requirements & Validation
Tech-Clarity Buyers Guide share how to overcome the negative impact of increased complexity.