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 September 2015   

Welcome to your PTC Support Advisor!

Save Time and Money with PTC Support


Did you know that you can access all your Support resources in one place? The eSupport Portal is a tool you can rely on and use every day to optimize your time and success with PTC software - and its only available to active Support customers!

My first stop when I have an issue or question is the eSupport Portal. It provides easy access to a multitude of resources.” – Sharon Young, Senior Design Engineer, Lockheed Martin.

  • Access Smart, Connected Support through the Performance Advisor dashboard
  • Experience the new Smart search engine in the knowledgebase
  • Log and track cases with expert engineers
  • Download product documentation and release notes
  • Manage your email notification preferences from PTC
  • Evaluate and download the latest releases
  • Submit product ideas
  • Manage your licenses
  • And so much more!

“The eSupport Portal for PTC products has never let me down. I go to that before contacting our internal helpdesk.” – John Wenner, Engineer, United States Army

The eSupport Portal is mobile friendly and can be accessed on-the-go for urgent cases.

Click here to be directed to the eSupport portal now! We suggest you Bookmark it for quick access in the future.


Don’t have an eSupport Portal account yet?

Create one today!

SupportAdvisor_Maja  Maja Milutinovic
  Editor, The Support Advisor
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Resolutions, Tips & Techniques from Tech Support Experts

PTC Creo

New Feature!
3D Printing added to Creo 3.0 M040:

  • CS207725 - Central resource hub for Creo Parametric 3.0 3D Printing functionality

Creo 3.0 is now leveraging Thingworx dashboards to give PTC Creo customers an aggregated view on PTC Diagnostic data from Creo:

  • CS199298 - Performance Advisor for PTC Creo

Do you need to train users on basic Creo functions with a limited budget? Access free tutorials below:

  • CS63128 - Free tutorials on Pro/ENGINEER, Creo Elements/Pro, Creo Parametric and Creo Elements/Direct

PTC Creo 4.0 is Coming Soon!  Plan ahead for the next release of PTC Creo! Click here to view the platform requirements and assure a smooth transition.

PTC Windchill

Helpful tips on how to use Query Builder data in Microsoft Excel, share reports with other Windchill users, and identify relations between two object types:

  • CS162869 – How to run Query Builder report in Microsoft Excel in Windchill PDMLink
  • CS182027 – How to make reports available to users in Windchill PDMLink
  • CS51689 - Understanding database table relationships in Windchill to generate queries or build Windchill Reports

PTC Creo & PTC Windchill Workgroup Manager

MNT_MMSept_Alert_blankNew Patch Available! Avoid critical issues and server outages with Windchill 10.2 M030 Tomcat processing of Workgroup Manager transactions. Customers running 10.2 M030 and all CPS releases prior to 10.2 M030 CPS05 will need to deploy this patch as soon as possible:
  • CS208962 - Method servers will hang with a deadlock on the lock preventing access in Windchill
Avoid slow start up and access of the Workspace when using Creo Parametric and Windchill:
  • CS201732 - When the file points to a wtpub:// location, Creo Parametric does a full workspace cache request rather than a normal refresh upon launch 

PTC Creo Elements/Direct Modeling

Learn useful information about the Clash functionality in Creo Elements/Direct Modeling:
  • CS208430 – How to use the Clash functionality and which results can be expected from the adequate analysis in Creo Elements/Direct Modeling

"How To" Article by Michael Kaercher
Expert Technical Support Engineer

  • CS109926 – Learn how to reposition dimension text in Creo Elements/Direct Annotation

PTC Integrity

Learn best practices when using Integrity - topics include proactive analysis, custom coding, databases and proxy servers, testing, and more!
  • CS201464 – Integrity Best Practices Hub

PTC Mathcad

Plan a successful migration to Mathcad Prime with the following engineering resources:
  • CS22570 - How to convert worksheets created in earlier versions of Mathcad to open with Mathcad Prime?
  • CS149769 - Engineering libraries (collection of pre-built Mathcad worksheets) for PTC Mathcad Prime 3.0/3.1
  • CS200084 - Conversion scripts for PTC Mathcad Prime 3.1 to convert legacy e-books to an HTML table of contents

PTC Arbortext

Avoid integration issues between Arbortext Editor and Windchill:

  • CS1147723 - How to troubleshoot Arbortext and Windchill integration general function issues

MNT_MMSept_Alert_blankNotice of change to support for the PTC Arbortext Import/Export feature. Effective immediately, PTC will be changing the level of support for this functionality from Standard to Sustained. This capability will continue to ship in Arbortext products, but will no longer provide bug fixes or enhancements. Click here for more info.

MNT_MMSept_Alert_blankEffective July 1, 2015, PTC will change the level of support for the FOSI composition engine from Standard support to Sustained support. Visit the PTC support page for more details.


Newly Available
Maintenance Releases!

With Release Notes


·   Creo Parametric, Direct, Simulate, & Layout 3.0  (M050)

·   Creo Parametric, Direct, Simulate, & Layout 2.0 (M170)

·   Creo Elements/Direct Drafting 19.0 (M020)

·   Creo Elements/Direct Modeling 19.0 (M020)

·   Creo Elements/Direct 18.1 (M070)

·   Creo Elements/Pro 5.0 M270 formerly Wildfire 5.0

·   Creo View 3.0 (M030/M031)

·   Creo View Adapters 3.0 (M032)

·   Creo Illustrate 3.0 (M030)

·   Creo Schematics 3.0 (M010)

·   CADDS 5 16.1 (M080)

·   Optegra 16.1 (M080)



·   Windchill 10.2 (M030-CPS06) includes PDMLink, ProjectLink, PDM Essentials, Pro/INTRALINK, Service Information Manager & Service Parts

·    Windchill Service Information Manager S1000D Module 10.2 (M030)

·    Windchill PLM Connector 10.2 (M030)

·   Windchill Product Analytics 10.3 includes Materials, Substances & Compliance

·   PTC System Monitor 4.0

·   Windchill Bulk Migrator 4.0 (M020)

·   FlexPLM 10.2 (M030)

·   Windchill Quality Solutions 10.2 (M060) formerly Relex

·   Windchill Quality Solutions 10.2 (M050 - CPS03) - formerly Relex


·   Major Release! Servigistics Knowledge & Diagnostics 5.7

·   Major Release! Servigistics Field Service 11.1

·   Major Release! Servigistics Warranty & Contract Management (4.2) - Service Suite, formerly 4CS

·   Major Release! Servigistics InService 6.1 - formerly Axeda Service Center

·   Servigistics Service Network Management 11.1 (MR1)

·   Servigistics Knowledge & Diagnostics 5.6 (M010)

·   Servigistics Parts Pricing & Parts Management


·   Major Release! Arbortext Editor, Styler, & Architect 7.0 (F000)

·   Major Release! Arbortext Advanced Print Publisher 11.1 (F000)

·   Arbortext Editor, Styler, & Architect 6.1 (M060) & SPR Fixes

·   Arbortext Advanced Print Publisher 11.0 (M080)

·   Arbortext Content Manager 10.2 (M030)

·   Arbortext Digital Media Publisher 6.1 (M060)

·   Arbortext for Aerospace & Defense (S1000D/S2000M) 4.4 (M110)

·   IsoDraw & IsoView 7.3 (M040)

Note: Former Atego products have been rebranded as PTC Integrity

·   Major Release! Integrity Lifecycle Manager 10.7

·   Major Release! Implementer 11.2

·   Integrity Asset Library 2.0

·   Integrity Modeler 8.2

·   Integrity Process Director 4.0

·   Integrity Requirements Connector 3.0

·   Major Release! Mathcad Prime 3.1 - now integrated with PTC Creo 3.0 M030 and  forward

Click here to Download
the Latest Release Today!


2 New Features in PTC Creo 3.0 You Don't Want to Miss!

1.)  Additive Manufacturing (3D Printing) Capabilities

NEW functionality in PTC Creo 3.0 M040 enables users to design, optimize, prepare, and validate designs for 3D printing within a single environment. Additionally, PTC has partnered with Stratasys to enable advanced printing features when connected to Stratasys’ 3D printing equipment.

With the 3D Printing feature, users can:

  • Print parts and assemblies directly from PTC Creo Parametric
  • Identify printability issues on your design to increase accuracy
  • Scale, position, and show a clipped view of the model and probable support material on the tray
  • And more!

Learn more & watch a demo!

2.) Copper Area Support

The ECAD/MCAD Collaboration extension now offers import conductor functionality (M040 onwards).

With this new feature, Creo users can now import copper information into their Printed Circuit Boards (PCB’s). Whether it be a Printed Circuit Board plugging into a connector or validating that the elecro-mechanical component is interfacing correctly with the copper interface on the boards – this new feature will allow you to produce higher fidelity digital designs for product verification and marketing material.


Click here to watch a demonstration on the copper import.

Arrow with spaceGet these features and more in the latest release of PTC Creo 3.0 M050!

New_imageA New Windchill Security Update Patch (SUP11) is Available

PTC has addressed several newly identified security vulnerabilities for supported versions of Windchill.  These vulnerabilities affect all current maintenance releases of the following Windchill-based products:

  • Windchill PDMLink 10.0 and 10.1
  • Windchill ProjectLink 10.0 and 10.1
  • Pro/INTRALINK 10.0 and 10.1
  • FlexPLM 10.1
  • Arbortext Content Manager 10.0 and 10.1

Please click here for more information, and to download the appropriate patch. 


LIVE Tech Tips Webinars

TechTips CalendarRegister today for LIVE Tech Tip webinars. Learn advanced tips & techniques and ask your questions directly to PTC's top product experts!


Introducing "Tips & Tricks"  in the PTC Creo Blog

A recent survey showed that customers needed more tutorials, demos, and tips for working with PTC Creo.  As a result, the PTC Creo Blog recently added a Tips & Tricks section, as described here.

Here are 3 Tips & Tricks from August you don't want to miss!

Advanced PTC Creo Help Center Tutorials!

  • Wondering how to migrate your legacy fasteners to the Intelligent Fastener Extension (IFX)?  Click here to access the tutorial in the learning exchange that walks you through the migration process.
  • Wondering how to load and store the library part files into PTC Windchill? Click here to access the tutorial.

Click here to browse all tutorials!


Join the PTC SLM Community Webinars!


Every month is  a new topic on products, roadmap or tips/tricks. You can always find the latest registration link and access to previous topics at our Community page.

Mathcad E-Books Conversion Scripts for PTC Mathcad Prime 3.1 - Exclusive to Active Support Customers!


The Mathcad e-Books are a collection of 8 Mathcad worksheets from versions 15.0 and earlier.  The eBooks are legacy content that is easily converted to the new Mathcad Prime architecture and worksheet format.

Benefits include:

·        Easily convert your own copy of the E-books with a built in converter. It puts a new file (without modifying the original) now in a MCDX format, ready for Mathcad Prime 3.1.

·        Use pre-built scripts to convert table of content files to HTML and launch worksheets from a browser. If you built your own e-Books, you can also easily modify scripts using Notepad.


Click here for more details and to download the Mathcad e-Books!

PTC System Monitor 4.0 Makes it Easier for Administrators to Monitor, Diagnose, and Service PTC Applications!


The key highlights include:

·      Improved upgrade process

·      Support for MPMLink, PartsLink and Options and Variants Transactions

·      Support for Windchill Quality Solutions, Service Knowledge Management and InService

·      dynaTrace Production Edition release 6.1

PTC System Monitor 4.0 now also supports additional PTC products, such as PTC Windchill Quality Solutions and Servigistics Knowledge and Diagnostics. For more details see the What’s New Guide.

Arrow with spaceActive Support Customers, Download Today!