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 June - July 2015   

Congratulations - your PTC Support investment has paid off BIG time!


You now have access to Smart, Connected Support - available today for PTC Creo, and coming soon to other PTC products! We have completely transformed your software support experience with leading-edge PTC technology that is both - smart and connected - the way you need and expect it.

As an active Support customer, you have access to the Performance Advisor for PTC Creo today. Click here to learn how it works, how to connect, and why customers are excited about this new, game-changing tool. Just like our software, we have a development roadmap that includes continuous enhancements, as well as an expansion into other PTC products in 2016.

Wondering what else is new in Support? Take a look at the 2015 Annual Support Enhancements overview that includes the latest additions and improvements to your Support services, such as:

  • A "Smart Search" experience within the eSupport portal Knowledgebase
  • Platinum Support on-site "health checks"
  • Support services for Internet of Things (IoT)
  • Updated online customer support guide
  • Community support champion program

Also, make sure to utilize the resources shown below for the latest tech tips, software and maintenance releases, security updates, software features and enhancements!

Help us shape the future of Smart, Connected Support!

Please take a few minutes to contribute your feedback.  If you participate before July 31st, you will be entered into a raffle for a Samsung Galaxy Tablet!
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SupportAdvisor_Maja  Maja Milutinovic
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Resolutions, Tips & Techniques from Technical Support Experts

PTC Creo

PTC Creo & PTC Windchill Workgroup Manager

New changes to the Workspace Tools > Synchronize functionality in Creo Parametric 2.0 & Windchill 10.2 eliminate the need to perform explicit synchronization. Learn how to see updates and status relating to changes made to objects in the Commonspace:

Have you been connecting to Windchill using a laptop and frequently observe the Workgroup Manager going offline?  Your issues may be due to problems with network routing, DNS or other network related problems.  For steps to identify where the problem may be, see the below article:

PTC Creo Elements/Direct Modeling

This article provides useful information about the Blend / Chamfer Functionality in Creo Elements/Direct Modeling:

  • CS198705 - Blend / Chamfer Functionality in Creo Elements/Direct Modeling

PTC Creo Elements/Direct

"How To" Article by Michael Kaercher, PTC's Expert Technical Support Engineer

Guide on how to initiate a so-called "silent" or "unattended" installation for applications like Creo Elements/Direct Modeling and Drafting
Learn how to use and set up the Remote Update Server Module in Modeling, Dispatcher, and Server (x64):

PTC Integrity

Need help configuring a redundant License Server for Integrity Lifecycle Manager? See the article below for details:

  • CS42402 - Information about the PTC License Server in a Triad license server configuration in Integrity, Pro/ENGINEER Wildfire and Creo Parametric

PTC Mathcad

Are you planning to migrate to Mathcad Prime and/or looking for engineering resources for Mathcad Prime? Please check out the following articles:

  •  CS22570 - How to convert worksheets created in earlier versions of Mathcad to open with Mathcad Prime?
  •  CS149769 - Engineering libraries (collection of pre-built Mathcad worksheets) for PTC Mathcad Prime 3.0/3.1
  •  CS200084 - Conversion scripts for PTC Mathcad Prime 3.1 to convert legacy e-books to an HTML table of contents

PTC Arbortext
  • How to resolve the error "Terminal Server Remote Client Not Allowed" ? See CS23456
  • You have Arbortext Editor Integrated with Windchill and need to track down an issue that’s happening?  See CS39146

MNT_MMSept_Alert_blankNotice of change to support for the PTC Arbortext Import/Export feature. Effective immediately, PTC will be changing the level of support for this functionality from Standard to Sustained. This capability will continue to ship in Arbortext products, but will no longer provide bug fixes or enhancements. Click here for more info.

MNT_MMSept_Alert_blankEffective July 1, 2015, PTC will change the level of support for the FOSI composition engine from Standard support to Sustained support. Visit the PTC support page for more details.


Newly Available
Maintenance Releases!

With Release Notes


·   Creo Parametric, Direct, Simulate, & Layout 3.0  (M050)

·   Creo Parametric, Direct, Simulate, & Layout 2.0 (M170)

·   Creo Elements/Direct Drafting 19.0 (M020)

·   Creo Elements/Direct Modeling 19.0 (M020)

·   Creo Elements/Direct 18.1 (M070)

·   Creo Elements/Pro 5.0 M270 formerly Wildfire 5.0

·   Creo View 3.0 (M030/M031)

·   Creo View Adapters 3.0 (M032)

·   Creo Illustrate 3.0 (M030)

·   Creo Schematics 3.0 M010

·   CADDS 5 16.1 (M080)

·   Optegra 16.1 (M080)



·   Windchill 10.2 (M030-CPS04) includes PDMLink, ProjectLink, PDM Essentials, Pro/INTRALINK, Service Information Manager & Service Parts

·    Windchill Service Information Manager S1000D Module 10.2 (M030)

·    Windchill PLM Connector 10.2 (M030)

·   Windchill Product Analytics 10.3 includes Materials, Substances & Compliance

·   PTC System Monitor 4.0

·   Windchill Bulk Migrator 4.0 (M020)

·   FlexPLM 10.2 (M030)

·   Windchill Quality Solutions 10.2 (M060) formerly Relex

·   Windchill Quality Solutions 10.2 (M050 - CPS02) - formerly Relex


·   Major Release! Servigistics Field Service 11.1

·   Major Release! Servigistics Service Network Management 11.1

·   Major Release! Servigistics Warranty & Contract Management (4.2) - Service Suite, formerly 4CS

·   Major Release! Servigistics InService 6.1 - formerly Axeda Service Center

·   Servigistics Knowledge & Diagnostics 5.6 (M010)

·   Servigistics Parts Pricing & Parts Management


·   Arbortext Editor, Styler, & Architect 6.1 (M060) & SPR Fixes

·   Arbortext Advanced Print Publisher 11.0 (M080)

·   Arbortext Content Manager 10.2 (M030)

·   Arbortext Digital Media Publisher 6.1 (M060)

·   Arbortext for Aerospace & Defense (S1000D/S2000M) 4.4 M110

·   IsoDraw & IsoView 7.3 (M040)

Note: Former Atego products have been rebranded as PTC Integrity

·   Major Release! Integrity Lifecycle Manager 10.7

·   Integrity Asset Library 2.0

·   Integrity Modeler 8.2

·   Integrity Process Director 4.0

·   Integrity Requirements Connector 3.0

·   Implementer 11.1

·   Major Release! Mathcad Prime 3.1 - now integrated with PTC Creo 3.0 M030 and  forward

Click here to Download
the Latest Release Today!


PTC Creo 3.0 M040 and M050 Introduce New Functionality You Don’t Want to Miss!

PTC Creo 3.0 M040 and M050 bring new enhancements and functionality, including:

  • Updates to Error Types
  • New Layer state function
  • New PTC Windchill operators function
  • Documentation Updated for “ProDimensionAnnotationelemCreate” and “ProMdlGtolVisit()” functions
  • New ECAD Area Feature
  • Updates to the “ProSelect()”  function
  • New element to specify the type of feed added to the tool motion element trees
  • New search query for holes

Click here for full release notes.

Arrow with spaceActive Support Customers, Download Today!

New_imageA New Windchill Security Update Patch (SUP11) is Available

PTC has addressed several newly identified security vulnerabilities for supported versions of Windchill.  These vulnerabilities affect all current maintenance releases of the following Windchill-based products:

  • Windchill PDMLink 10.0 and 10.1
  • Windchill ProjectLink 10.0 and 10.1
  • Pro/INTRALINK 10.0 and 10.1
  • FlexPLM 10.1
  • Arbortext Content Manager 10.0 and 10.1

Please click here for more information, and to download the appropriate patch. 


Streamline Requirements Across Applications and Organizations with PTC Integrity Requirements Connector 3.0

Key Highlights:

  • PTC Integrity Lifecycle Manager Support- Exchange requirements with Integrity Lifecycle Manager (ILM), IBM DOORS and other ReqIF-compliant applications
  • Automated Baseline Creation- Manage requirements over time and meet compliance reporting needs
  • ReqIF Supprt- Standardized exchange format with any requirements application
  • Flexible Mapping- Configurable to support variety of attributes and requirements
  • Direct Integration with IBM Doors- Compatible with 8.1 to 8.3 & 9.1 to 9.6

Click here for the user guide.

Arrow with spaceActive Support Customers, Download Today!


PTC Servigistics Warranty and Contract Management 4.2 (formerly Service Suite) Now Available!

The latest release of the Servigistics Warranty and Contract Management solution brings key enhancements and fixes including:

  • Distributor Network
  • Parts Invoice Verification
  • Automated Service Contracts
  • updates to Supplier claim and Model Claim functionality
  • and more!

Please refer to the Release Notes for a more complete listing of the improvements and fixes in this version.

Arrow with spaceActive Support Customers, Download Today!


PTC Tech Tips Webinars - Exclusively for Creo Support Customers!

TechTips CalendarRegister today for LIVE Support entitled Tech Tip webinars. Learn advanced tips & techniques and ask your questions directly to PTC's top product experts!

MNT_Nov2012_PTCLiveGlobalDidn't make it to PTC Live Global 2015?

Click here for a series of highlight videos that include the expo hall and keynote speakers!

Make sure to also register for updates on next years PTC Live Global event - held in Boston, MA June 5-8, 2016!


NEW Advanced PTC Creo Help Center Tutorials!

Wondering how to migrate your legacy fasteners to the Intelligent Fastener Extension (IFX)?  Click here to access the tutorial in the learning exchange that walks you through the migration process.

Wondering how to load and store the library part files into PTC Windchill? Click here to access the tutorial.


Join the PTC SLM Community Webinars!


Every month is  a new topic on products, roadmap or tips/tricks. You can always find the latest registration link and access to previous topics at our Community page.

Mathcad E-Books Conversion Scripts for PTC Mathcad Prime 3.1 - Exclusive to Active Support Customers!


The Mathcad e-Books are a collection of 8 Mathcad worksheets from versions 15.0 and earlier.  The eBooks are legacy content that is easily converted to the new Mathcad Prime architecture and worksheet format.

Benefits include:

·        Easily convert your own copy of the E-books with a built in converter. It puts a new file (without modifying the original) now in a MCDX format, ready for Mathcad Prime 3.1.

·        Use pre-built scripts to convert table of content files to HTML and launch worksheets from a browser. If you built your own e-Books, you can also easily modify scripts using Notepad.


Click here for more details and to download the Mathcad e-Books!

PTC System Monitor 4.0 Makes it Easier for Administrators to Monitor, Diagnose, and Service PTC Applications!


The key highlights include:

·      Improved upgrade process

·      Support for MPMLink, PartsLink and Options and Variants Transactions

·      Support for Windchill Quality Solutions, Service Knowledge Management and InService

·      dynaTrace Production Edition release 6.1

PTC System Monitor 4.0 now also supports additional PTC products, such as PTC Windchill Quality Solutions and Servigistics Knowledge and Diagnostics. For more details see the What’s New Guide.

Arrow with spaceActive Support Customers, Download Today!

Administrators! Enhance your PTC System Monitor Visibility - Ensure Your End Users Are Happy!

Dynatrace User Experience Management (UEM) provides Windchill administrators and business owners, unprecedented visibility into the true end-user experience. Understand and manage application performance through deep, fact-based insight for end-user experience inside the browser. For your free trial of UEM, click here.

3 PTC Creo Blogs You Don't Want to Miss!

  • Five PTC Creo Add-ons with Proven Results
    If you’ve ever spent hours looking for a design or watched an expensive prototype fail, it’s time to explore add-ons. PTC Creo has dozens available, but start with these five workhorses that have proven themselves in the field.
    Read more.
  • Companies Report Significant Results from PTC Creo Upgrades
    PTC package upgrades have been around for a while now. We check in with 5 companies that are using tools such as direct modeling, data management, simulation, and other extras to see how it’s working out.
    Read more.
  • Al Dean: When Does It Pay to Upgrade?
    You could nerd out with your friends over whose CAD tool does and doesn’t do what. But Al Dean says those conversations usually end the same.
    Read more.